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Acclaris Inc - Customer Service Respresentative Resume Example

Jackson Thompson
XXXX XXXXXXX XXXXX XXX X, Tampa, FL 33617
XXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXX XXXXXXXX
Professional Summary

I am a highly enthusiastic customer service professional with 2 years of client interface experience. I
am a dedicated Customer Service Representative motivated to maintaining customer satisfaction
and contributing to company success. I am committed to any work that I do, I am very good at
multitasking. I am consistent in my work and deadline-oriented.

Skills
  • Active Listening
  • Reading Comprehension
  • Seasoned in Conflict Resolution
  • Customer and Personal Service
  • Critical Thinking
  • Organized & Detail oriented 
  • Active Learning
  • Time Management
  • Service Orientation
  • Bilingual
  • Multitasker 
  • Adaptive Team Player
  • Energetic Work Attitude
Experience
Customer Service Respresentative Nov 2013Present Acclaris inc. Tampa, FL
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
Front Desk Concierge Jun 2013Dec 2013 Hyatt Place Tampa, FL
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
Crew member/Trainer Feb 2012Mar 2013 Mcdonalds Tampa, FL
  • Maintain sanitation, health, and safety standards in work areas.
  • Clean food preparation areas, cooking surfaces, and utensils.
  • Verify that prepared food meets requirements for quality and quantity.
  • Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
  • Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
  • Take food and drink orders and receive payment from customers.
  • Clean, stock, and restock workstations and display cases.
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Serve orders to customers at windows, counters, or tables.
  • Prepare and serve beverages such as coffee and fountain drinks.
Education
High School Diploma Jun 2013 Middleton High School Tampa, FL
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Resume Details

This is a real resume for a Customer Service Respresentative in Tampa, Florida with experience working for such companies as Acclaris Inc, Hyatt Place, Mcdonalds. This is one of the hundreds of Customer Service Respresentative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Respresentative resume.

Previous Companies:

  • Acclaris inc
  • Hyatt Place
  • Mcdonalds

Previous Job Positions:

  • Customer Service Respresentative
  • Front Desk Concierge
  • Crew member
  • Trainer

Schools:

  • Middleton High School

Level of Education:

  • High School Diploma

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