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Konica Minolta Business Solutions - Customer Service Representatives Resume Example

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Daniel Thomas
XXXXX X XXXXX XX, SURPRISE, AZ 85379
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXX
Professional Summary

Dedicated dispatcher and CSR with 40 years of experience combining technician dispatch and customer service expertise in business equipment repair and extremely high volume supply and service customer call centers. Looking for a position as customer service rep or dispatcher in a fast paced and growing company.

Skills
  • Active Listening
  • Customer and Personal Service
  • Coordination
  • Time Management
  • Verbal Communication
  • Service Orientation
  • Complex Problem Solving
  • Judgment and Decision Making
Experience
Customer Service Representatives Oct 2009Jul 2012 Konica Minolta Business Solutions Tempe, AZ
  • Confer with customers by telephone or by email to provide information about products or services, take or enter orders or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as basic operator training or replacement of products or parts.
Dispatcher Aug 1983Oct 2009 Hughes-Calihan Corporation Phoenix, az
  • Schedule or dispatch workers, technicians or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using software applications or telephones.
  • Receive or prepare work orders.
  • Confer with customers or supervising personnel to address
  • questions, problems, or requests for service or supplies
  • Arrange for necessary repairs to restore service and schedules.
  • Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
  • Oversee all communications within specifically assigned territories.
Education
High School Diploma : General Studies Jun 1967 James Wilson Young High School Bayport, NY
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Resume Details

This is a real resume for a Customer Service Representatives in SURPRISE, Arizona with experience working for such companies as Konica Minolta Business Solutions, Hughes Calihan Corporation. This is one of the hundreds of Customer Service Representatives resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representatives resume.

Previous Companies:

  • Konica Minolta Business Solutions
  • Hughes Calihan Corporation

Previous Job Positions:

  • Customer Service Representatives
  • Dispatcher

Schools:

  • James Wilson Young High School

Level of Education:

  • High School Diploma

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