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Jackson Furniture Industries - Customer Service Representatives Resume Example

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Sophia Morris
XXX XXXXXXX XXXXXX XX, Cleveland, TN 37323
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic customer service representative with seven years of specialization in furniture manufacturing. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Clerical
  • Active Listening
  • Reading Comprehension
  • Speaking
  • Computers and Electronics
  • Critical Thinking
  • Time Management
  • Complex Problem Solving
Experience
Customer Service Representatives Jul 2008Present Jackson Furniture Industries Cleveland, TN
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Work directly with sales representatives to set up accounts and process orders.
  • Proficient in operating the AS400 system.
Owner/Operator Aug 2007Jun 2008 Christi's Fabrics Cleveland, TN
  • Ordered and maintained inventory.
  • Taught sewing and craft classes.
  •  Worked directly with clients offering custom sewing and alterations.
Manager Nov 2006Jun 2007 Hancock Fabrics Cleveland, TN
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
Supervisor Apr 2000Apr 2002 Hancock Fabrics Cleveland, TN
  • Resolve customer or employee complaints.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Receptionist Jan 1999Apr 2000 Golden Tan Cleveland, TN
  • Operate telephone providing information, taking messages, or scheduling appointments.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
.  Kept equipment clean.
Assistant Manager Jul 1998Jan 1999 Hancock Fabrics Chattanooga, TN
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Clean display cases, shelves, and aisles.
  • Receive, open, unpack and issue sales floor merchandise.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
Manager Nov 1994May 1996 Hancock Fabrics Chattanooga, TN
  • Resolve customer complaints regarding sales and service.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Provide services to customers, such as order placement or account information.
Education
Associate of Arts : Fashion Design May 1992 Bauder College Atlanta, GA
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Resume Details

This is a real resume for a Customer Service Representatives in Cleveland, Tennessee with experience working for such companies as Jackson Furniture Industries, Christis Fabrics, Hancock Fabrics. This is one of the hundreds of Customer Service Representatives resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representatives resume.

Previous Companies:

  • Jackson Furniture Industries
  • Christis Fabrics
  • Hancock Fabrics

Previous Job Positions:

  • Customer Service Representatives
  • Owner
  • Operator
  • Manager
  • Supervisor

Schools:

  • Bauder College

Level of Education:

  • Associate of Arts

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