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Enterprise Rent A Car - Customer Service Representatives Resume Example

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John Hall
XXXX XXXXX XXXX XXXXX , North Charleston , SC 29407 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXX
Professional Summary

I'm very personable. I have outstanding communication and customer service skills. Proven ability to meet project deadlines and thrive in high-pressure environments. I am honest, efficient, driven and thorough. I believe the best kind of worker should have these qualities. Therefore, if given the opportunity, I would love to demonstrate how much of an asset I can be to your company. I look forward to scheduling an interview.

Skills
  • Vendor negotiation
  • Complaints processing
  • Marketing and sales support
  • General accounting principles
  • Quality auditing
  • Bill processing
  • New systems implementation
  • Microsoft Office Suite
  • Deadline-driven
  • New systems implementation
  • Data archiving
Experience
Customer Service Representatives 10/2012 to Present
Enterprise Rent-A-Car North Charleston, SC
  • Developed strong relationships with major Auto Insurance companies.
  • Maintained and updated databases containing client information.
  • Performed inventory control in selecting cost-effective vendors and ordering supplies.
  • Trained new hires on office protocols.
  • Resolved customer complaints.
  • Carefully tracked and recorded client correspondence.
  • Efficiently fielded phone calls on a multi-line system.
  • Interfaced directly with customers to resolve billing issues.
  • Organized check books and made daily bank deposits.
  • Issued invoices to clients and
  • Increased the overall office customer satisfaction score
  • Scheduled customer appointments
  • Verify consumer auto insurance policy
  • Thorough vehicle Inspection
  • Monitored Vehicle Maintenance
  • Organized repairs for damaged vehicles
  • Exceeded monthly goals on a consistent basis
  • Updated consumer payments on a daily basis
  • Offer optional services that benefited the companies monthly to annual profit
Waitress/ Hostess 01/2010 to 10/2012
Teppanyaki Supreme Grill &Buffet North Charleston, SC
  • Reported any health risks such as accidents, injuries, or unsafe working conditions to management immediately.
  • Resolved customer complaints including providing replacement menu items as needed.
  • Conducted periodic quality checks on wait staff performance to ensure operations ran smoothly.
  • Provided personable, enthusiastic service to guests at the restaurant.
  • Closed restaurant operations at shift's end including reconciling the cash drawer and restocking the bar.
  • Prepared in advance to accommodate large parties and reservations including ensuring adequate scheduling of staff.
  • Accurately issued dining bills and processed customer payments.
  • Maximized use of kitchen materials to decrease waste and profit loss.
  • Created excellent rapports with both customers and fellow staff.
  • Maintained exceptional cleanliness of work areas, dishware, glassware, and silverware throughout each shift.
  • Presented daily specials to guests and maintained thorough ongoing knowledge of all menu items and pairings.
  • Train All New Hires
Education
High School Diploma: Jun 2012 Connections Academy - Columbia, SC
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Resume Details

This is a real resume for a Customer Service Representatives in North Charleston, South Carolina with experience working for such companies as Enterprise Rent A Car, Teppanyaki Supreme Grill &buffet. This is one of the hundreds of Customer Service Representatives resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representatives resume.

Previous Companies:

  • Enterprise Rent A Car
  • Teppanyaki Supreme Grill &Buffet

Previous Job Positions:

  • Customer Service Representatives
  • Waitress
  • Hostess

Schools:

  • Connections Academy

Level of Education:

  • High School Diploma

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