Citibank - Customer Service Representatives Resume Example

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Wyatt Scott
XXXXX XXXXXX XXXX, Boonsboro, MD 21713
Professional Summary

Dedicated Customer Support with over 12 years of experience combining management and customer service expertise. Handles tasks with accuracy and efficiency. Represents establishment with friendly, professional demeanor at all times. Looking for a position as a manager in a fast growth company. 

  • Active Listening
  • Reading Comprehension
  • Critical Thinking
  • Social Perceptiveness
  • Complex Problem Solving
  • Judgment and Decision Making
  • Time Management
  • Adaptability
Customer Service Representatives Jan 2008Present Citibank Hagerstown, MD
  • 4 departments, including Credit card customer service, Mortgage Services, Web Services, and Credit Management.
  • Answered incoming consumer calls, resolved service related problems. 
  • Completed data entry, processed payments, and credit line adjustments.
  • Completed job responsibilities by use of sound judgement and company procedures.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Internship Jan 2007Apr 2007 The Hagerstown Police Department Hagerstown, MD
  • Observed Officers performing daily duties including: 
  • Pro-active community policing 
  • Assisting citizens as a result of accidents or crime
  • Witnessed enforcement of traffic laws & cold case questioning
  • Assisted in the completion of reports and information recollection 
  • Assisted in monitoring city street video cameras 
  • Inventoried personal property of suspects; helped to log, fingerprint, and photograph.
  • Evaluate complaint and emergency-request information to determine response requirements.
First-Line Supervisors of Construction Trades and Extraction Workers Jan 2001Jan 2004 Mary Lou Moore Gaithersburg, MD
  • Keeping payroll time, driving company vehicle, appeasing homebuyers and superintendents.
  • Inspect work progress, equipment, or construction sites to verify safety or to ensure that specifications are met.
  • Train workers in construction methods, operation of equipment, safety procedures, or company policies.
  • Record information such as personnel, production, or operational data on specified forms or reports.
  • Analyze worker or production problems and recommend solutions, such as improving production methods or implementing motivational plans.
First-Line Supervisors of Food Preparation and Serving Workers Jan 1999Jan 2001 Royal Bakery and Deli Mt. Airy Germantown, MD
  • Key holder, made bank deposits, maintained two accurate registers.
  • Customer service, problem solving in a fast paced environment.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Present bills and accept payments.
Associate of Applied Science : Administration of Justice Jan 2014 Hagerstown Community College
Additional Information
Phi Theta Kappa International Honor Society

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About this resume

Customer Service Representatives FROM Boonsboro , Maryland RESUME

This is a resume for a Customer Service Representatives in Boonsboro, Maryland with experience working for such companies as Citibank and The Hagerstown Police Department. The grade for this resume is 0 and is one of hundreds of Customer Service Representatives resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representatives resume.

School Attended
Hagerstown Community College