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C3 - Customer Service Representatives Resume Example

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Matthew Harris
XXXX XX XXXXXXXX XXXX XXXXX , Las Vegas , NV 89147
H: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Summary
Seeking a rewarding position in the human service industry where my professional skills and academic knowledge will be applied while assisting the populations in need of human services. Highly motivated and organized professional with 25 years of experience in the field of human services. Possess excellent communication and problem solving skills. Strong interpersonal skills and cross cultural sensitivity with a talent for promoting harmonious business relationships. Instrumental in developing trust, cooperation and team work.
Skills
  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Service Orientation
  • Critical Thinking
  • Social Perceptiveness
  • Time Management
  • Complex Problem Solving
  • Judgment and Decision Making
Experience
Customer Service Representatives 12/2014 - 06/2015
C3 - Las Vegas, NV
  • Handled high volume incoming inquiries from customers.
  • Gathered and fulfilled customer needs.
  • Resolved customer issues via one call resolution guideline and/or escalated process.
  • Educated customers regarding products and services.
  • Maintained balance between company policy and customer benefit in decision making.
Mental Health Intern 01/2014 - 10/2014
DESERT ROSE COUNSELING SERVICE - Las Vegas, NV
  • Maintain confidentiality of records relating to clients' treatment.
  • Collect information about clients through interviews, observation, or tests.
  • Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
  • Guide clients in the development of skills or strategies for dealing with their problems.
  • Prepare and maintain all required treatment records and reports.
  • Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
Owner and Stylist 01/1988 - 12/2013
NEW ATTITUDES HAIR SALON
  • Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.
  • Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Update and maintain customer information records, such as beauty services provided.
  • Train or supervise other hairstylists, hairdressers and assistants.
Mental Health and Substance Abuse Social Workers 01/2009 - 01/2011
SHAMIA RECOVERY FACILITY
  • Counsel clients in individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
  • Monitor, evaluate, and record client progress with respect to treatment goals.
  • Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.
  • Increase social work knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes.
Education
Bachelor of Science: Human Services/Gerontology May 2015 University of Phoenix - Las Vegas , NV Human Services/Gerontology
High School Diploma: General Education Jan 1977 Vallejo Senior High School - Vallejo, CA
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Resume Details

This is a real resume for a Customer Service Representatives in Las Vegas, Nevada with experience working for such companies as C3, Desert Rose Counseling Service, New Attitudes Hair Salon. This is one of the hundreds of Customer Service Representatives resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representatives resume.

Previous Companies:

  • C3
  • DESERT ROSE COUNSELING SERVICE
  • NEW ATTITUDES HAIR SALON

Previous Job Positions:

  • Customer Service Representatives
  • Mental Health Intern
  • Owner and Stylist
  • Mental Health and Substance Abuse Social Workers

Schools:

  • University of Phoenix
  • Vallejo Senior High School

Level of Education:

  • Bachelor of Science
  • High School Diploma

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