Bank of America - Customer Service Representatives Resume Example

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Samantha Washington
XXXX XX XXXXXXX XXXX XXX, Las Vegas, NV 89108
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Ph: XXXXXXXXXXXX
Professional Summary

Seasoned customer service associate with more than 5 years of experience in fast-paced constantly changing call center environment. Fast learner with excellent communication and customer satisfaction skills. Track record of achieving exceptional results in Customer surveys and meeting monthly goals

Skills
  • Customer and Personal Service
  • Critical Thinking
  • Complex Problem Solving
  • Judgment and Decision Making
  • Troubleshooting
  • Active Listening
Experience
Customer Service Representatives Sep 2009Apr 2015 Bank of America Las Vegas , NV
  • Determine customers' financial services needs and prepare proposals to sell services that address these needs.
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Bill and Account Collectors Oct 2008Oct 2009 ARSI Las Vegas, NV
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Receive payments and post amounts paid to customer accounts.
  • Advise customers of necessary actions and strategies for debt repayment.
  • Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Teller Sep 2007Oct 2008 Wachovia Long Beach, CA
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Order a supply of cash to meet daily needs.
  • Monitor bank vaults to ensure cash balances are correct.
  • Sort and file deposit slips and checks.
Education
High School Diploma Jun 2004 Gilbert High School Anaheim, CA

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About this resume

Customer Service Representatives FROM Las Vegas , Nevada RESUME

This is a resume for a Customer Service Representatives in Las Vegas, Nevada with experience working for such companies as Bank of America and ARSI. The grade for this resume is 0 and is one of hundreds of Customer Service Representatives resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representatives resume.

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School Attended
Gilbert High School