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Ally Financial - Customer Service Representatives Resume Example

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Owen Adams
XXXX XX XXXXXXXX, Wichita, KS 67203
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Experience in providing customer support in busy a call center environment.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Skills

Customer and Personal Service Call Center Service Operations

Active Listening Speaking

Complex Problem Solving Judgment and Decision Making

Time Management Multiline Phone Use

Complaint Handling/Dispute Resolution

Experience
Customer Service Representatives Apr 2013Present Ally Financial Wichita, KS Provide personalized customer service of the highest level by use of interpersonal skills, establishing
rapport, and presenting a positive, friendly attitude.

Meet or exceed all assigned operational, customer-experience metrics, and
objectives on a consistent basis.

Accurately and thoroughly update systems with status details and other
information relating to customer concern or need.

Using multiple forms of digital capabilities (phone, web, e-mail, web chat) problem-solve customers' and dealers' needs through effective communication while delivering superior customer service.
Customer Service Representative Nov 2012Mar 2013 Tiger Financial Wichita , KS

Assisted customers with their queries and problems by phone.

Handle incoming calls from a national customer base.

Entered accurate and complete customer information into system.

Provided detailed information on services and products to customers.

Achieved and exceeded key performance indicators in all areas.

Education
High School Diploma May 2010 Bishop Carroll Catholic High School Wichita, KS
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Resume Details

This is a real resume for a Customer Service Representatives in Wichita, Kansas with experience working for such companies as Ally Financial, Tiger Financial. This is one of the hundreds of Customer Service Representatives resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representatives resume.

Previous Companies:

  • Ally Financial
  • Tiger Financial

Previous Job Positions:

  • Customer Service Representatives
  • Customer Service Representative

Schools:

  • Bishop Carroll Catholic High School

Level of Education:

  • High School Diploma

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