Granite State Glass - Customer Service Representative in Resume Example

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Levi Perez

XX X XXXXXX XXXX XX , Ayer , MA 01432 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXX

Professional Summary

Friendly and enthusiastic Receptionist/Secretary with 20 years of specialization in Customer Service. Able to learn new tasks quickly and proficiently while maintaining a professional demeanor at all times.

Skills

Customer Service
Reception

Administrative Assistant
Sales

Office Coordinator

Experience

Customer Service Representative in 05/2008 to 11/2013
Granite State Glass – West Lebanon, NH

Exceptional Customer Service, oversee activates directly related to inside sales, counter help, phone, email in a retail setting.
Provide answers to product inquiries, order placement, coordinate delivery including installation of product at customers location.
Oversee activities directly related to making products or providing service.
Constant communication within internal department along with outside vendors regarding pricing, sales, or distribution of products.

Provide information for technical application, pricing, delivery and installation.
Communicate with outside sales Representatives regarding new promotions.
Investigate and research all customer inquires and concerns, with prompt follow up of findings.
Enter all sales orders and leads into computer for future tracking, including future sales leads.

Assist customers with design ideas/problems, and report customer feedback to management.

Preformed physical inventory counts to ensure counts up to date in computer system.
Assisted collection department by obtaining deposits, invoicing and collection of past due balances.
Constantly followed safety procedures.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Attend training as required to keep product knowledge current.

Physician/s Office Coordinator 05/2002 to 05/2008
New London Hospital – New London, NH

Oversee staffing in busy multiple physician hospital practice. Manage staff, preparing work schedules and assigning specific duties.
Interview and hire additional staff as required to meet staffing needs.
Complied with Health Insurance Portability and Accountability. Strictly followed confidentiality procedures.

Preformed insurance predetermination, referrals, scheduling appointments with in department, ancillary testing, including specialty care appointments as needed.

Accurate registration, check in including verification of current demographics information, phone numbers, email, insurance information, collection of co-payment, along with any outstanding balance.
Preparation of employee weekly time card. Verification of hours worked in department.
Knowledge of International Classification Disease billing codes and medical terminology.
Detail chart preparation Obtain medical release for transferring of medical records to other facilities or insurance company written requests.

Manage staff, preparing work schedules and assigning specific duties.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Receptionist/Secretary 01/1986 to 05/2002
Deborah A. Glazer, MD – Lebanon, NH

Responsible for all front office procedures including but not limited to insurance per-certification and billing for a busy Family Practice with Obstetrics and Gynecology.

Greet patients and handle their inquiries or direct them to the appropriate persons according to their needs.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Operate office equipment, such as fax machines, copiers, or phone systems, computer and arrange for repairs when equipment malfunctions.

Complete forms in accordance with practice procedures.

Maintain scheduling and event calendars.

Schedule and confirm appointments for patients.

Make copies of correspondence or other printed material.

Locate and attach appropriate files to incoming correspondence requiring replies.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Order and dispense supplies.

Education

High School Diploma: Chelmsford High School - North Chelmsford, MA

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Physician Business Office Coordinator Receptionist Secretary

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Granite State Glass - Customer Service Representative in Resume Example

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