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Ditech Financial Llc - Customer Service Representative Ii Resume Example

Rkndea Rwteins
Professional Summary

Seasoned Customer Service Representative  with more than 20 years of experience in fast-paced Call Center Environment.  Proven ability to establish rapport with clients and exceed quotas. Reliable and driven, with strong time management and priortization abilities.


· Service Oriented · Conflict Resolution Expert 

· Courteous Demeanor · Energetic Work Attitude

· Expert Problem Solver· Microsoft Proficient 

Customer Service Representative II 01/2015 to 11/2017
Ditech Financial LLC - Irving, TX

· Assisted customer's with mortgage inquiries.

· Performed escrow analysis as needed   · Payment Processing Handle Calls and Accounts in a timely manner

 · Navigate multiple systems and service customers across platforms 

 · Strong problem solving skilks, ability to make quick, effective decisions.

· Subject Matter Expert 

Telephone Banker 03/2012 to 01/2015
Xerox - Arlington, TX

· Assisted consumer and business customers with inquiries regarding checking and savings accounts (balance, transfers, debits and credits).

· Ordered and Canceled Debit Cards

· Online Banking Technical Support. 

Loan Mortgage Specialist 01/2008 to 02/2012
Bank of America Mortgage - Dallas, TX

· Assisted customers and attorneys with questions concerning Bankruptcy accounts.

· PMI representative 

 · Resolved escalated calls

 · Accepted mortgage payments 

Escalation Agent 12/2000 to 06/2007
Citigroup - Irving, TX

· Collected on 180 day past due accounts arranged customer payment plans

· Managers Assistant Unit. Incoming calls from customers requiring supervisor assistance.

South Oak Cliff High School May 1995 Dallas, TX
High School Diploma:
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Resume Details

This is a real resume for a Customer Service Representative Ii in Dallas, Texas with experience working for such companies as Ditech Financial Llc, Xerox, Bank Of America Mortgage. This is one of the hundreds of Customer Service Representative Ii resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative Ii resume.

Previous Companies:

  • Ditech Financial LLC
  • Xerox
  • Bank of America Mortgage

Previous Job Positions:

  • Customer Service Representative Ii
  • Telephone Banker


  • South Oak Cliff High School

Level of Education:

  • High School Diploma

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