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Asurion - Customer Service Representative II Resume Example

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James Miller
XXX XXXXXXXXX XXXXXX, Crestview, FL 32536
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Demonstrated achiever with an exceptional desire to learn and excel within the workplace. Strong background in providing excellent customer service in a fast-paced environment. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively through both writing and speaking.
Skills
  • Customer and Personal Service
  • Active Listening
  • Active Learning
  • Writing
  • Speaking
  • Critical Thinking
  • Judgment and Decision Making
  • Time Management
Experience
Customer Service Representative II Aug 2011Present Asurion Crestview, FL
  • Develop and maintain extensive knowledge of both products and services. 
  • Utilize product and service knowledge to ensure optimal customer satisfaction.
  • Troubleshoot and resolve customer's technical issues.
  • Provide instruction to new hire classes by clarifying and relaying information on products, services, policies and procedures in preparationfor the call floor.
Head Server Sep 2009Dec 2010 Aramark Corp. Tallahassee, FL
  • Maintained a pleasant demeanor while providing assistance to patrons and associates.
  • Worked non-traditional hours and efficiently multi-tasked in a high-stress, fast-paced work environment.
  • Communicated effectively in a calm and professional manner with clientele as well as co-workers.
  • Followed instructions from managers and supervisors in a timely manner without question.
  • Trained new employees on service and safety procedures.
Assistant Manager Aug 2008Nov 2008 Lucy & Lu, Co. Tallahassee, FL
  • Supervised the performance of sales associates, assisted in creating employee schedules, and made important decisions independently.
  • Discreetly monitored others for loss-prevention, accurately handled monetary transactions, and counted the till after each shift.
  • Cheerfully greeted patrons, knowledgeably answered questions, and politely tended to customers' needs while assisting with sales.
  • Promptly opened and closed the store, actively engaged in efforts to increase productivity, and maintained the business's general appearance.
Education
Bachelor of Science : Political Science May 2010 Florida State University Tallahassee, FL - Graduated cum laude with 3.6 GPA
- Member of Golden Key International Honour Society and
Sigma Alpha Lambda National Leadership and Honors Organization
- Member of the Dean's List
Associate of Arts : Liberal Studies May 2008 Northwest Florida State College Niceville, FL - Member of the Dean's List
High School Diploma May 2008 Northwest Florida State Collegiate High School Niceville , FL - Awarded Bright Futures Academic Scholars Scholarship
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Resume Details

This is a real resume for a Customer Service Representative II in Crestview, Florida with experience working for such companies as Asurion, Aramark Corp, Lucy & Lu. This is one of the hundreds of Customer Service Representative II resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative II resume.

Previous Companies:

  • Asurion
  • Aramark Corp
  • Lucy & Lu

Previous Job Positions:

  • Customer Service Representative II
  • Head Server
  • Assistant Manager

Schools:

  • Florida State University
  • Northwest Florida State College
  • Northwest Florida State Collegiate High School

Level of Education:

  • Bachelor of Science
  • Associate of Arts
  • High School Diploma

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