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American Home Shield - Customer Service Representative Ii Resume Example

Naendire Ojnsohn
Professional Summary

Goal-oriented Consumer Advisor dedicated to high levels of customer satisfaction and meeting aggressive business goals. Reliable and detail oriented with specialized knowledge in insurance guidelines and many other tasks in a call center environment.

  • Service Orientation
  • Clerical
  • Critical Thinking
  • Complex Problem Solving
  • Time Management
  • Production and Processing
  • Learning Strategies
Consumer Advisor 07/2015 to Current
Blue Cross Blue Shield of Tennessee - Memphis, TN
  • Accountable for resolving customer service inquiries from Internal and External customers in a timely manner.
  • Responsible for accurately documenting each inquiry into the system using the format designed for the specified task and for taking appropriate action to resolve caller's inquiry.
  • Educate consumers beyond their initial question to fully take advantage of benefits, prevent adverse impact and resolve on first contact.
  • Use computers for various applications, such as database management or word processing.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
Customer Service Representative II 12/2012 to 04/2015
American Home Shield - Memphis, TN
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
  • Receive or prepare work orders.
  • Arrange for necessary repairs to restore service and schedules.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Order Clerks 12/2003 to 06/2012
Luxottica Optical - Memphis, TN
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Implement new procedures and processes to provide better time management and a cohesive flow in the manufacturing of products
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Direct specified departments or units to prepare and ship orders to designated locations.
  • Check inventory records to determine availability of requested merchandise.
  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
  • Inspect outgoing work for compliance with customers' specifications.
  • Recommend type of packing or labeling needed on order.
  • Calculate and compile order-related statistics, and prepare reports for management.
  • Check inventory records to determine availability of requested merchandise.
  • File copies of orders received, or post orders on records.
University of Phoenix Jan 2013 Memphis, TN
Bachelor of Science: Criminal Justice Administration

GPA 3.4

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Resume Details

This is a real resume for a Customer Service Representative Ii in Memphis, Tennessee with experience working for such companies as Blue Cross Blue Shield Of Tennessee, American Home Shield, Luxottica Optical. This is one of the hundreds of Customer Service Representative Ii resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative Ii resume.

Previous Companies:

  • Blue Cross Blue Shield of Tennessee
  • American Home Shield
  • Luxottica Optical

Previous Job Positions:

  • Customer Service Representative Ii
  • Order Clerks


  • University of Phoenix

Level of Education:

  • Bachelor of Science

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