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TD Bank - Customer Service Representative I Resume Example

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XX XXXXXXX XXXXX
Brielle, NJ 08730
Ph: XXXXXXXXXX
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Leah Long
Professional Summary

Goal-oriented Accounting graduate dedicated to high levels of customer satisfaction and meeting aggressive business goals. Passionate and motivated with specialized knowledge in sales and service.

Skills
  • Customer and Personal Service
  • Basic Accounting Principles
  • Active Learning
  • Critical Thinking & Problem Solving
  • Microsoft Office Proficiency
  • Time Management
  • Judgment and Decision Making
Experience
Customer Service Representative I/Teller I Aug 2013Present TD Bank, Inc. Ocean Township, NJ
  • Meets with current and prospective customers; develops understanding of other financial objectives and needs
  • Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales
  • Maintains strong product sales knowledge and champions core service values
  • Provides sound advice at every customer interaction to create a positive customer experience and ensures that the customer's financial needs are met
  • Responsible for meeting or exceeding specific individual sales goals
  • Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain
  • Provides exceptional customer service by meeting all customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel
  • Ensures customer problems are handled appropriately, escalating issues when necessary, know when to consult Managers and when to “Bump-it-Up”
  • Received company 'WoWza' points and Manager Recognition on several occasions for going above and beyond job duties, or filling in where needed

Cashier/Produce Clerk Aug 2008Jan 2012 Super Foodtown Sea Girt, NJ
  • Received payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issued receipts, refunds, credits, or change due to customers.
  • Assisted customers by providing information and resolving their complaints.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts are correct and that there is adequate change.
  • Assisted with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
  • Recognized on several occasions for my attitude, work ethic, and outstanding service by management and customers

Education
Bachelor of Science: Accounting Mahwah, NJ Ramapo College of New Jersey May 2013
Associate of Applied Science: General Business Studies Toms River, NJ Ocean County Community College May 2010
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Resume Details

This is a real resume for a Customer Service Representative I in Brielle, New Jersey with experience working for such companies as Td Bank, Inc, Super Foodtown. This is one of the hundreds of Customer Service Representative I resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative I resume.

Previous Companies:

  • TD Bank
  • Inc
  • Super Foodtown

Previous Job Positions:

  • Customer Service Representative I
  • Teller I
  • Cashier
  • Produce Clerk

Schools:

  • Ramapo College of New Jersey
  • Ocean County Community College

Level of Education:

  • Bachelor of Science
  • Associate of Applied Science

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