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Maximus - Customer Service Representative Hfp Resume Example

Hunter Mitchell
XXXX XXXXXXX XXXXXX, Sacramento, CA 95826
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Bi-lingual customer service representative, friendly and enthusiastic. Able to learn new tasks quickly and knowledge of HIPPA compliance. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Bilingual in English and Spanish
  • Ability to effectively present information
  • Ability to understand and carryout instruction to customers
  • Communicate effectively and clearly with customers
  • Knowledge with computers and programs including Microsoft word, Excel, Access, Lotus Notes, Outlook and MEDS system.
Experience
Customer Service Representative-HFP, MFP, AIM program Dec 2009Present Maximus Folsom, CA
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Assist customer in problem resolution, as needed.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Provide callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions.
  • Answer customer questions regarding available providers based on data in the Network Information System and proper usage of state approved scripts.
  • Assist customer in the enrollment process , including open enrollment.
  • Complete on the job training.
  • Experience in the call center call assist team, escalation supervisor calls and assist with filing in the Diversion project
Crew Member Aug 2008Jan 2009 McDonalds Rocklin, CA
  • Provide customers with a quick and accurate service.
  • Produce orders.
  • Food Preparation.
  • Clean dining areas and kitchen
Education
High School Diploma Jun 2008 Rocklin High School Rocklin, CA A California Distinguished School
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Resume Details

This is a real resume for a Customer Service Representative HFP in Sacramento, California with experience working for such companies as Maximus, Mcdonalds. This is one of the hundreds of Customer Service Representative HFP resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative HFP resume.

Previous Companies:

  • Maximus
  • McDonalds

Previous Job Positions:

  • Customer Service Representative HFP
  • MFP
  • AIM program
  • Crew Member

Schools:

  • Rocklin High School

Level of Education:

  • High School Diploma

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