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Charter Communications - Customer Service Representative Billing Resume Example

Charlotte Murphy
XXXX XX XXXXX XXX XXX XX, Vancouver, WA 98682
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Customer Service Representative with over 5 years background in a fast-paced office or call center.  Core competencies include strong customer relations, intermediate MS Office, and clerical, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.  Passionate and motivated, with a drive for excellence.

Skills
  • Customer and Personal Service
  • Active Listening
  • Clerical
  • Speaking
  • De-escalation
  • Social Perceptiveness
  • Service Orientation
  • Critical Thinking
Experience
Customer Service Representative - Billing Jan 2013Present Charter Communications Vancouver, WA Professionally, accurately, and effectively handle customer requests over the phone within a heavy call volume call center, including changes to customer records, credits, payments, additions of service/products and billing inquiries.

Identify opportunities to sell additional Charter products and services during customer interactions and apply appropriate fees as necessary.

Properly identify primary account holders and authorized users on accounts using CPNI verification.

De-escalate and resolve customer questions or concerns in one call utilizing active listening, social perceptiveness, and critical thinking.

Meet or exceed monthly performance metrics (i.e. Quality, First Call Resolution, Schedule Adherence, Voice of the Customer, and Handle Time of Call) of at least 3 or better on a scale of 1(low) to 5(high).

Report various account and service errors to leadership.

Fill out system forms electronically to leadership or other departments for research/follow up regarding credits, payments, equipment, or service issues. 

Credit Balance Specialist Oct 2011Sep 2012 DaVita Tacoma, WA

Provided refund status and information from invoices and patient claims to customers, account representatives, and third party administrators utilizing various communication methods in supplying related information to customers while maintaining HIPAA confidentiality.

Resolved complex refund issues through in-depth research and collaborated teamwork while supplying and maintaining constant communication.

Performed daily data entry and forwarded all work and data files to leadership weekly. 

Performed essential office duties to supply representatives and administrators requested patient correspondence and claim documents utilizing necessary office equipment for their follow up.

Other duties included participation in various CQI (Continuous Quality Improvement) projects and attending weekly/monthly team meetings and functions.

Provided continuous customer service and integrity wherever and whenever possible.

Document Processor Mar 2011Oct 2011 Davita Tacoma, WA

Prepared various incoming documents and correspondence for imaging. 

Scanned prepared document batches then filed batches electronically into the various DaVita database.

Organized and maintained office supply room while coordinating with supervisor on weekly office supply orders to assist with cost and supply management. 

Indexed filed documents and correspondence to various claims. 

Ran daily document/correspondence pick-ups from team floors, then forwarded to teammates to process and prep for imaging.

Filed imaged batches, at times retrieving and delivering filed batches to requestor for case research, and boxed old batches and prepared forms for pick-up to off-site storage facility to be archived.

Education
Certificate : Medical Billing Mar 2011 Everest College Tacoma, Wa
Management Henry Ford Community College Dearborn, MI
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Resume Details

This is a real resume for a Customer Service Representative Billing in Vancouver, Washington with experience working for such companies as Charter Communications, Davita, Davita. This is one of the hundreds of Customer Service Representative Billing resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative Billing resume.

Previous Companies:

  • Charter Communications
  • DaVita

Previous Job Positions:

  • Customer Service Representative Billing
  • Credit Balance Specialist
  • Document Processor

Schools:

  • Everest College
  • Henry Ford Community College

Level of Education:

  • Certificate

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