Xerox Corporation - Customer Service Representative Resume Example

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Samantha Washington
XXX XXXXXX XXXXXX XXX, Lexington, KY 40511
Professional Summary

Goal-oriented customer service associate dedicated to high levels of customer satisfaction and meeting aggressive business goals. Persistent and kind with specialized knowledge in computer applications and customer solutions (de-escalation).

  • Customer and Personal Service
  • Sales and Marketing
  • Active Listening
  • Time Management
  • Social Perceptiveness
  • Critical Thinking
  • Complex Problem Solving
  • Time Management
Customer Service Representative Aug 2015Mar 2016 Xerox Corporation Lexington, KY
  • Apply insurance rating systems.
  • Calculate amount of claim.
  • Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Review insurance policy to determine coverage.
  • Contact insured or other involved persons to obtain missing information.
  • Refill prescriptions for Mail-Order Pharmacy (Medicare members only)
  • 100% quality scores 
Barista Aug 2012Nov 2015 Starbucks Coffee Corporation Nicholasville/Lexington/St.Louis(MO), Ky
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Clean service or seating areas.
  • Weigh, grind, or pack coffee beans for customers.
  • Stock customer service stations with paper products or beverage preparation items.
  • Serve prepared foods, such as muffins, biscotti, or bagels.
  • Order, receive, or stock supplies or retail products.
  • Describe menu items to customers or suggest products that might appeal to them.
  • Demonstrate the use of retail equipment, such as espresso machines.
  • Clean or sanitize work areas, utensils, or equipment.
  • Wrap, label, or date food items for sale.
  • Take out garbage.
  • Take customer orders and convey them to other employees for preparation.
  • Slice fruits, vegetables, desserts, or meats for use in food service.
  • Set up or restock product displays.
  • Receive and process customer payments.
  • Provide customers with product details, such as coffee blend or preparation descriptions.
  • Prepare or serve menu items, such as sandwiches or salads.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Retail Aug 2012Jan 2013 American Eagle Outfitters Lexington, KY
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Associate of Arts : Art Education May 2015 Eastern Kentucky University Richmond, KY

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About this resume

Customer Service Representative FROM Lexington , Kentucky RESUME

This is a resume for a Customer Service Representative in Lexington, Kentucky with experience working for such companies as Xerox Corporation and Starbucks Coffee Corporation. The grade for this resume is 0 and is one of hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

School Attended
Eastern Kentucky University