USXpress INC - Customer Service Representative Resume Example

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Addison Kelly

XX XXXXXXX XXXXXX, Chattanooga, TN 37419

H: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXX

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success. I am very organized and hard working. I am responsible and
resourceful in my day to day tasks.

Skills

Strong Organizational Skills
Active Listening Skills

Sharp Problem Solver
Team Management

Deadline-Oriented
Scheduling

Focused on Customer Satisfaction
Meticulous Attention to Detail

Experience

Customer Service Representative 04/2012 - Present
U.S.Xpress INC - Chattanooga, TN I was hired in as a Freight Scheduler, and then worked my way up into a CSR role. I was responsible for maintaining good customer service and satisfaction. I solicited/booked/and managed the freight the customers provided us with. I relayed daily tracking information to the customers and reported on the metrics our company was providing for the customer. I also managed the pop up fleet business that the customer would request for their busy seasons. I answered phones, sent emails, ran reports for managers. I relayed any incremental information to the managers and directors of the department.

Associate / Photographer 09/2011 - 04/2012
Sears Portrait Studio - Chattanooga, TN

I was hired in as a seasonal photographer. i was given the opportunity to remain after the

season was over. I worked with customers to photograph and then help them determine the

best package/ product that was right for them.

Customer Service / Office Management 08/2010 - 02/2012
Joann Fabric and Craft - Chattanooga, TN

I ran the Customer Service station in the Front of the store. Handling returns as well as

complaints/concerns/questions. I was moved to manage the office and safe in July 2011. I was

responsible for opening the store in the mornings and balancing the store safe.

Sales Associate 10/2007 - 01/2008
Yankee Candle Company - Chattnooga , TN

I was hired on as a seasonal employee, but at the end of the season i was offered permanent

placement. My responsibilities included greeting the customers, and helping them find the

product that they were searching for. I also advised them on what other products could get

them the best result out of their selection. I was responsible for keeping the shelves stocked

and inventory kept up to date. Making sure the displays were in pristine shape.

Cashier/Shift Leader 04/2005 - 02/2007
Benton IGA - Benton, TN

I was hired in as a cashier. I then worked my way up to being the shift leader within a year. I

was responsible for opening and closing the score. i managed the front of the store and the

office. I made sure the safe was balanced and the tills were balanced at the beginning and end

of each employees shift. I was also in charge of customer complaints and making sure that the

sales adds and new promotions were up every week.

Education

GED: General 2007 Polk County High - Benton, TN I made it to the middle of my 11th year (Junior). Then due to medical reasons I had to leave school and acquire my
GED.