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USXpress INC - Customer Service Representative Resume Example

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Addison Kelly
XX XXXXXXX XXXXXX, Chattanooga, TN 37419
H: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and
contribute to company success. I am very organized and hard working. I am responsible and
resourceful in my day to day tasks.
Skills
  • Strong Organizational Skills
  • Active Listening Skills
  • Sharp Problem Solver
  • Team Management
  • Deadline-Oriented
  • Scheduling
  • Focused on Customer Satisfaction
  • Meticulous Attention to Detail
Experience
Customer Service Representative 04/2012 - Present
U.S.Xpress INC - Chattanooga, TN I was hired in as a Freight Scheduler, and then worked my way up into a CSR role.  I was responsible for maintaining good customer service and satisfaction.   I solicited/booked/and managed the freight the customers provided us with.  I relayed daily tracking information to the customers and reported on the metrics our company was providing for the customer.  I also managed the pop up fleet business that the customer would request for their busy seasons.  I answered phones, sent emails, ran reports for managers.  I relayed any incremental information to the managers and directors of the department. 
Associate / Photographer 09/2011 - 04/2012
Sears Portrait Studio - Chattanooga, TN

I was hired in as a seasonal photographer. i was given the opportunity to remain after the

season was over. I worked with customers to photograph and then help them determine the

best package/ product that was right for them.

Customer Service / Office Management 08/2010 - 02/2012
Joann Fabric and Craft - Chattanooga, TN

I ran the Customer Service station in the Front of the store. Handling returns as well as

complaints/concerns/questions. I was moved to manage the office and safe in July 2011. I was

responsible for opening the store in the mornings and balancing the store safe.

Sales Associate 10/2007 - 01/2008
Yankee Candle Company - Chattnooga , TN

I was hired on as a seasonal employee, but at the end of the season i was offered permanent

placement. My responsibilities included greeting the customers, and helping them find the

product that they were searching for. I also advised them on what other products could get

them the best result out of their selection. I was responsible for keeping the shelves stocked

and inventory kept up to date. Making sure the displays were in pristine shape.

Cashier/Shift Leader 04/2005 - 02/2007
Benton IGA - Benton, TN

I was hired in as a cashier. I then worked my way up to being the shift leader within a year. I

was responsible for opening and closing the score. i managed the front of the store and the

office. I made sure the safe was balanced and the tills were balanced at the beginning and end

of each employees shift. I was also in charge of customer complaints and making sure that the

sales adds and new promotions were up every week.

Education
GED: General 2007 Polk County High - Benton, TN I made it to the middle of my 11th year (Junior). Then due to medical reasons I had to leave school and acquire my
GED.
GED: General 2007 Polk County Adult EDU - Benton, TN I received my GED. I had high testing on my pretest and still scored above average on my test.
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Resume Details

This is a real resume for a Customer Service Representative in Chattanooga, Tennessee with experience working for such companies as Usxpress Inc, Sears Portrait Studio, Joann Fabric And Craft. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • USXpress INC
  • Sears Portrait Studio
  • Joann Fabric and Craft

Previous Job Positions:

  • Customer Service Representative
  • Associate
  • Photographer
  • Customer Service
  • Office Management

Schools:

  • Polk County High
  • Polk County Adult EDU

Level of Education:

  • GED

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