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US General Services Administration - Customer Service Representative Resume Example

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Ariana Alexander
XXXX XXXX XXXXXX, Philadelphia, PA 19150
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Customer Representative with a solid history of achievement in customer support and account management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include public speaking, client adviser, active listening  and project management.

Skills
  • Customer and Personal Service
  • Active Listening
  • Reading Comprehension
  • Speaking
  • Computers and Electronics
  • Critical Thinking
  • Writing
  • Complex Problem Solving
  • Time Management
  • Coordination
  • Monitoring
  • Negotiation
Experience
Customer Service Representative Jun 2009Present U.S. General Services Administration Philadelphia, PA
  • Oversee requirements directly related to using products or providing services from available contracting vehicles.  Faciliate meetings and manage projects with Federal and Military Agencies that need to purchase products and services that GSA has on contract.
  • Direct and coordinate activities of businesses or customers concerned with the products, services or solution for customer needs.  Provide marketing support to small businesses on how to market to federal agencies and how to get the most out of GSA's electronic tools.
  • Monitor customer needs to ensure that they efficiently and effectively provide needed products and services and identify savings. Building relationships and coalitions to create long term support to customer.
  • Manage projects that promote the offerings and solutions available. Provide educational training by webinars and at customer sites.
  • Meet with customers, develop solutions based on their needs for specific products and services, and implement solutions to meet customer requirements.  Discuss and assist customers with changing requirements to meet their budget.
Customer Account Representative Nov 2001Jun 2009 Defense Supply Center Philadelphia Philadelphia, PA
  • Maintain metrics, reports, process documentation, customer service logs of mission essential items to support military agencies.
  • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer purchase orders, order management, delivery schedules, or planned shipment. Support the troops during peace time and war time.
  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety, or logistics quality management.
  • Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
  • Meet required delivery dates to ensure continuity of supply in emergency scenarios.
Education
MBA : Business Administration May 2000 Philadelphia University Philadelphia, Pa Defense Supply Center Philadelphia Fellowship- One year off work full pay and full time study.
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Resume Details

This is a real resume for a Customer Service Representative in Philadelphia, Pennsylvania with experience working for such companies as Us General Services Administration, Defense Supply Center Philadelphia. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • US General Services Administration
  • Defense Supply Center Philadelphia

Previous Job Positions:

  • Customer Service Representative
  • Customer Account Representative

Schools:

  • Philadelphia University

Level of Education:

  • MBA

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