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United Airlines - Customer Service Representative Resume Example

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Aaliyah Griffin
XXXX XXXXXXX XXXXXX, Las Vegas, NV 89130
Ph: XXXXXXXXXXXX
XXXXXXXXXXX
Professional Summary
Exquisite planning and listening skills. Great listener which enables me to realize what a customer wants and needs from me. 
Skills
  • Proven leader and organizer.
    Great problem solver.
    Thrive on organizational skills.Customer and Personal Service
  • Active Listening
  • Social Perceptiveness
Experience
Customer Service Representative Jan 1999Present United Airlines Denver, CO Currently Customer Service Representative in Denver Colorado. Responsible for all customer service issues.
2003-2007 :   Lead Representative for Customer Service Agents. Responsibilities included managing and controlling my zone of the airport, consisting of 10 gates. Planning & coordinating flights and agents per the zone I controlled.
2007-2012 :   Staffing Coordinator for the Airline Hub of Cleveland Ohio. Responsible for planning and coordinating 412 flights with the 622 agents I worked with. My job was to flow the manpower to the flights in a timely fashion even when challenged by weather and maintenance delays.
On the Airline Disaster Team. Worked flight 3407 February 2009 in Buffalo NY. Liaison between the family I was assigned and the Airline.
Originally hired by Continental Airlines. 2012-2014 travelled to all major hubs to assist with the merge of the two Airlines.
Owner/Operator Jun 1989Aug 1998 Dry Cleaning World Akron , Oh Owner of Dry Cleaning and Laundromat business.
Managed 8 employees and handled and solved all customer complaints.
Education
Travel Industry Management Concord College Athens, WV
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Resume Details

This is a real resume for a Customer Service Representative in Las Vegas, Nevada with experience working for such companies as United Airlines, Dry Cleaning World. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • United Airlines
  • Dry Cleaning World

Previous Job Positions:

  • Customer Service Representative
  • Owner
  • Operator

Schools:

  • Concord College

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