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Unified Life Insurance Company - Customer Service Representative Resume Example

Claire Diaz
Professional Summary

Service-oriented Customer Service Professional with multiple years background in Insurance.  Core competencies include great telephone skills, great attention to detail and time management skills. Handles tasks with accuracy and efficiency.

  • Complex Problem Solving
  • Judgment and Decision Making
  • Service Orientation
  • Customer and Personal Service
  • Social Perceptiveness
  • Monitoring
Customer Service Representative Sep 2012Jun 2013 Unified Life Insurance Company Overland Park, KS

Provided customer service regarding Health and Life Insurance policies to policy owners, by verifying policy details and benefits. 

In doing our research we validated ownership, and privacy information given to us by the insured.  This information was documented, by adding system information and written documentation to the concerned parties.    

Reinsurance Accounting Analyst Manager May 2010Apr 2011 Zurich Insurance Overland Park, KS

Administered reinsurance accounts payable for policies issued by Universal Underwriters and Zurich.

Involved with the reinsurance product and administrative upgrades, to include new product development.

Various Seasonal Positions Feb 2010Apr 2010 Treasury Department Kansas City, MO

Worked at the Internal Revenue Service during several seasons.

Worked as a Premium Payment Administrator.  This position involved opening tax payments, verifying correct information, and then preparing checks for lock box and submission to bank for deposit.

Worked as a RAIVS Clerk.  Learned to work various systems and provided tax reports and information to taxpayers. 

Customer Service Claims Manager Jan 1999Jan 2009 Americo Financial and Life Services Kansas City, MO

Reviewed and approved life claims, processed and balanced accounts receivable for reinsured claims and processed group and waiver of premium claims.

Various projects:

Involved with State and Company audits involving all facets of the claims area.

Involved with all upgrades regarding Life 70, Vantage and AWD.

Market Support Supervisor Sep 1988Sep 1998 United Fidelity Life Insurance Company Kansas City, MO

This position involved licensing and contracting for agents being hired for United Fidelity Life Insurance Company and College Life Insurance Company.

Duties included the appointing and licensing of agents, compiling signed and approved contracting, mailing of supplies to agents, system input of agent contract information into L70, processing of state renewals, verified commissions and mailing to agents, and answering of all phone calls.

GED : Basic Southwest High School Kansas City, MO Completed coursework towards GED, 1966
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Resume Details

This is a real resume for a Customer Service Representative in Belton, Missouri with experience working for such companies as Unified Life Insurance Company, Zurich Insurance, Treasury Department. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Unified Life Insurance Company
  • Zurich Insurance
  • Treasury Department

Previous Job Positions:

  • Customer Service Representative
  • Reinsurance Accounting Analyst Manager
  • Various Seasonal Positions
  • Customer Service Claims Manager
  • Market Support Supervisor


  • Southwest High School

Level of Education:

  • GED

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