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The Hartford - Customer Service Representative Resume Example

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Jonathan Evans
XX XXX XXXX , Avon , CT 06001 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Clinical Dietary Aide with five years of specialization in Room Service. Able to learn new tasks quickly and proficient in growing key patient relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer Service
  • Computers and Electronics
  • Active Learning
  • Data Entry
  • Problem Solving
  • Clerical
Experience
Customer Service Representative 01/2016 to 06/2016
The Hartford Windsor, CT
  • Explain products or services and prices, and answer questions from customers.
  • Review insurance policy to determine coverage.
  • Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
  • Take premium payments
  • Make changes to policies such as vehicle changes, driver changes, coverage changes, etc.
  • Follow procedures to accurately answer questions, make updates.
  • Transfer calls to appropriate departments based on customer needs
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Clinical Dietary Aide 03/2010 to 01/2016
Middlesex Hospital Middletown, CT
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents.
  • Operate office equipment, such as fax machines, copiers, or phone systems.
  • Create, maintain, and enter information into databases, such as patient allergies, preferences and other dietary needs.
  • Use computers for various applications, such as database management or word processing.
  • Answer telephone calls and place meal orders.
  • Follow up with Nurses or Dietitians regarding questions about patient meal plans.
  • Resolve any dietary issues or complaints.
  • Explain diet order guidelines, and answer questions from patients or family members.
  • Ensure that every patient has placed a meal order and inform Nursing Units of patients who have not ordered.
Restaurant Crew Member/Shift Leader 10/2008 to 08/2010
Dunkin Donuts Durham, CT
  • Greet guests and assist them with placing an order.
  • Accept payment from customers, and make change as necessary.
  • Investigate and resolve complaints regarding food quality or service.
  • Clean and organize eating, service, and kitchen areas.
  • Enforce company rules and procedures.
  • Supervise staff and delegate tasks.
  • Balance cash drawer.
  • Secure money for deposit.
  • Follow closing instructions.
Education
High School Diploma: Information Systems Technology Jun 2009 Vinal Technical High School - Middletown, CT
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Resume Details

This is a real resume for a Customer Service Representative in Avon, Connecticut with experience working for such companies as The Hartford, Middlesex Hospital, Dunkin Donuts. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • The Hartford
  • Middlesex Hospital
  • Dunkin Donuts

Previous Job Positions:

  • Customer Service Representative
  • Clinical Dietary Aide
  • Restaurant Crew Member
  • Shift Leader

Schools:

  • Vinal Technical High School

Level of Education:

  • High School Diploma

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