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Teleperformance - Customer Service Representative Resume Example

Aaliyah Griffin
XXXX XXXXXXXXX XXXXXX, Brownsville, TX 78521
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic customer service representative with a solid history of achievement in call centers and restaurant. Motivated leader with strong organizational and prioritization abilities.

Skills
  • Computers and Electronics
  • Customer and Personal Service
  • Time Management
  • Judgment and Decision Making
  • Active Listening
  • Reading Comprehension
Experience
Customer Service Representative Oct 2010Dec 2013 Teleperformance Brownsville, TX
  • Review insurance policy to determine coverage.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Customer Service Representative Sep 2009May 2010 Convergys Brownsville, TX
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Cook/Cashier Feb 2007May 2009 Wing Stop Brownsville, TX
  • Clean and inspect galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.
  • Cook foodstuffs according to menus, special dietary or nutritional restrictions, or numbers of portions to be served.
  • Apportion and serve food to facility residents, employees, or patrons.
  • Wash pots, pans, dishes, utensils, and other cooking equipment.
  • Bake breads, rolls, and other pastries.
  • Train new employees.
Education
High School Diploma : Medical Jun 2006 Porter High School Brownsville, TX
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Resume Details

This is a real resume for a Customer Service Representative in Brownsville, Texas with experience working for such companies as Teleperformance, Convergys, Wing Stop. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Teleperformance
  • Convergys
  • Wing Stop

Previous Job Positions:

  • Customer Service Representative
  • Cook
  • Cashier

Schools:

  • Porter High School

Level of Education:

  • High School Diploma

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