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Summit Advantage - Customer Service Representative Resume Example

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Aria Barnes
XXX XXXXXXXX XX, Akron, OH 44310
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXX
Professional Summary

Dedicated Customer Service Representative with 5years of experience combining management and customer service expertise in Customer Service and Sales call centers. Looking for a position as Customer Service Representative in a fast growth company.

Skills
  • Active Listening
  • Critical Thinking
  • Service Orientation
  • Complex Problem Solving
  • Judgment and Decision Making
  • Education and Training
  • Communications and Media
  • Sales and Marketing
  • Customer and Personal Service
  • Clerical
  • Speaking
  • Soft Skills
  • Compassion
Experience
Customer Service Representative Aug 2013Present Summit Advantage Akron, Oh

Resolves the customers problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Customer Service, Product Knowledge ,Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Soft Skills, Resolve Conflict, Multi-tasking

Home Health Aide Dec 2007Present Heritage Home Health Care Cuyahoga Falls, Oh
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
Home Health Aide Feb 2010Jun 2012 Self Support Personal Care Akkron, Oh
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Laundromat Attendant Jan 2005Oct 2007 Balch Street Laundromat Akron , Oh
  • Oversee activities directly related to making products or providing services.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Customer Service/Sales Dec 2001Nov 2004 Infocision Management Akron, Oh
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
Education
High School Diploma : Required Studies Sep 1995 North High Akron, Oh
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Resume Details

This is a real resume for a Customer Service Representative in Akron, Ohio with experience working for such companies as Summit Advantage, Heritage Home Health Care, Self Support Personal Care. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Summit Advantage
  • Heritage Home Health Care
  • Self Support Personal Care

Previous Job Positions:

  • Customer Service Representative
  • Home Health Aide
  • Laundromat Attendant
  • Customer Service
  • Sales

Schools:

  • North High

Level of Education:

  • High School Diploma

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