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Slm Facilities Solutions Nationwide - Customer Service Representative Resume Example

Olivia Sanchez
XX XXXXXX XXXXXX XXXX, Telford, PA 18969
XXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic Nurses Aide and Customer Service Representative with over 20 years of experience collectively in the health field as well as office environment. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent office with friendly, professional demeanor at all times.

Skills
  • Service Orientated
  • Customer and Personal Service
  • Active Listener
  • Social Perceptiveness
  • Critical Thinking
  • Judgment and Decision Making
  • Time Management
  • Complex Problem Solving
  • Communications
  • Problem Solver
  • learned how to maneuver the computer systems
Experience
SLM Facilities Solutions Nationwide Green Lane, PA Customer Service Representative Nov 2006Mar 2013
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    • Operate computers programmed with accounting software to record, store, and analyze information.
    • Classify, record, and summarize numerical and financial data to compile and keep financial records, using computer systems.
    • Calculate, invoices and pay accordingly, create discrepancies as needed and helped co-workers resolve discrepancies.
    • Access computerized financial information to answer general questions as well as those related to specific accounts.
    • Take incoming calls from customers and vendors, document purpose of call via ticket format, work on the request until completion.
    • worked collectively with all internal department to resolve customers or vendors request or problem.
    • worked and completed weekly reports in a timely manner
    • trained incoming representatives
    • worked in the grease, as well as trash & recycling customer service department, administration and accounting departments
Towne Answering Service Souderton, PA Operator Mar 2005Feb 2007
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Route emergency calls appropriately.
  • Relay or route written or verbal messages.
  • Answer simple questions about clients' businesses, using reference files.
  • Perform clerical duties, such as typing, proofreading, accepting orders, and scheduling appointments.
  • Place telephone calls or arrange conference calls as instructed.
  • Lead Operator:  problem solved with co-workers to ensure all calls were dispatched promptly and accurately. 
Private Duty Nurses' Aide Certified Nurse's Aide Oct 2000Mar 2002
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Prepared and fed all meals and provided nutritional snacks.
  • Scheduled and took patients to doctors appointments, and chemotherapy appointments
  • completed household chores including laundry and cleaning
  • followed PT/OT directions
  • Provided Wound and Ileostomy care
  • leisure activities
  • Administer medications or treatments, such as catheterizations, suppositories, irrigations, as directed by a physician.
Lutheran Community @ Telford Telford, PA Certified Nurse's Aide Jul 1989Aug 2000
  • Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
  • Assist nurses or physicians in the operation of medical equipment or provision of patient care.
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.  Followed and performed PT/OT plans.
  • Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
  • Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
  • Oriented and Trained new aides members, as well as trained existing aides to new assignments.
Education
Allentown Business School Allentown, PA Diploma for Medical Assistant Nov 1999
Souderton Area High School Souderton, PA High School Diploma: General Jun 1992
Montgomery County Community College Blue Bell, PA General Studies: Nursing
Ashford University San Diego, CA Current Student, seeking Bachelor's on Health Administration
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Resume Details

This is a real resume for a Customer Service Representative in Telford, Pennsylvania with experience working for such companies as Slm Facilities Solutions Nationwide, Towne Answering Service, Private Duty Nurses Aide. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • SLM Facilities Solutions Nationwide
  • Towne Answering Service
  • Private Duty Nurses Aide

Previous Job Positions:

  • Customer Service Representative
  • Operator
  • Certified Nurses Aide

Schools:

  • Allentown Business School
  • Souderton Area High School
  • Montgomery County Community College
  • Ashford University

Level of Education:

  • High School Diploma
  • General Studies

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