Siltech Corporation - Customer Service Representative Resume Example

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Ariana Alexander
XXXX XXXXXXXXX XXXXXX , PELHAM , NY 10803
Home: XXX XXX XXXX - XXXXXXXXXXXXXXXXXXXXXXXXXX
Summary
Highly self motivated and goal-oriented professional committed to pursuing a long-term career in customer service/agent within the travel and tourism industry.  Offer a 16-years diverse experiences demonstrating strong skills in customer service, computer proficiency, team building, leadership, and time management.
Skills
  • Strong customer service skills oriented with ability to handle pressure
  • Computer proficiency
  • Ability to multitasking and organize work to meet deadlines
  • Knowledge in accounting such as Accounts payable, Accounts Receivable, Bank Reconciliation and Purchasing. 
  • Administration and Management
  • Excellent knowledge in International Air Transport Association regulation
  • Excellent knowledge in International Maritime Dangerous Goods regulation
  • Excellent knowledge in Travel and Tourism 
Experience
01/2007 to Present
Customer Service Representative/International Logistics Siltech Corporation - Toronto, ON
  • Strong communication with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Review prices and contracts between customers and sales managers. Updating price and terms in the system if there's any changes.
  • Keep records of customer interactions or transactions, recording details or inquiries, complaints, or comments, and actions taken.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • Check to ensure that appropriate changes were made to resolve customers problems.
  • Check inventory records to determine availability of requested products. Forward non-stock items too plant manager to start the production.
  • Strictly monitor the schedule and progress report between plant manager and production to meet customer's request date of shipment
  • Strong communication with warehouse supervisor on orders to be prepared.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
  • Prepare documents, such as work orders, bills of lading, commercial invoices or shipping labels to route materials.
  • Communicate effectively with freight forwarders to receive booking details, freight cost, rectify problems; such as damages, shortages, or delay of arrival.
  • Record shipment data, such as weight, charges, space availability, damages, discrepancies for reporting, accounting, or record keeping purposes.
  • Assist the general accountant with banking reconciliations and accounts payable
  • Manage projects or contribute to committee or team work.
  • Train and assist staff with computer usage.
01/1999 to 01/2007
Customer Service Specialist Future Shop - Toronto, ON
  • Provide an excellent customer service as a point of contact for various inquiries and operation of switchboard
  • Compile information about new accounts, enter account information and file related forms.
  • Process credit applications.
  • Process sales transaction for customers with their products.
  • Process return and exchange items.
  • Store and cashier balancing.
  • Merchandising software and music products.
  • Inventory and cycle-counts
01/2002 to 01/2006
Accounting clerk/Office Manager Royal Mould Technologies Ltd - Scarborough, ON
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
  • Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.
  • Calculate and prepare checks for utilities, taxes, and other payments.
  • Prepare and process payroll information.
  • Reconcile records of bank transactions.
  • Prepare purchase orders and expense reports.
  • Match order forms with invoices, and record the necessary information.
  • Perform general office duties such as filing, answering telephones, and handling routine correspondence.
  • Maintain inventory records.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
  • Complete work schedules, manage calendars, and arrange appointments.
  • Inventory and order materials, supplies, and services.
Education
01/2015
Diploma : Travel and Tourism
International Institute of Travel and Tourism - Toronto, ON

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About this resume

Customer Service Representative FROM PELHAM , New York RESUME

This is a resume for a Customer Service Representative in PELHAM, New York with experience working for such companies as Siltech Corporation and Future Shop. The grade for this resume is 0 and is one of hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

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School Attended
International Institute of Travel and Tourism