Sierra Trading Post - Customer Service Representative Resume Example

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Christian Roberts
XX XXXXXXXX XX , Cody , WY 82414
Home: XXXXXXXXXXXXX - XXXXXXXXXXXXXXXXX
Professional Summary

Dedicated Customer Service Representative with 2 years of experience combining management and customer service proficiency in outdoor gear call centers. Looking for any available customer service position.


Skills
  • Customer and Personal Service
  • Active Listening
  • Administration and Management
  • Critical Thinking
  • Service Orientation
  • Active Learning
  • Clerical
Experience
11/2014 to Present
Customer Service Representative Sierra Trading Post - Cody, Wy

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
02/2012 to 11/2014
Youth Development Professional Boys and Girls Club - Cody, Wy
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Provide care for mentally disturbed, delinquent, or handicapped children.
  • Maintain a safe play environment.
  • Answer telephones, direct calls, and take messages.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
06/2011 to 02/2012
Assistant Store Manager Maurices - Cody, Wy
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
  • Establish and implement policies, goals, objectives, and procedures for their department.
Education
12/2015
Secondary Education
Northwest College - Powell, Wy

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About this resume

Customer Service Representative FROM Cody , Wyoming RESUME

This is a resume for a Customer Service Representative in Cody, Wyoming with experience working for such companies as Sierra Trading Post and Boys and Girls Club. The grade for this resume is 0 and is one of hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

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School Attended
Northwest College