Seaworld Parks and Entertainment - Customer Service Representative Resume Example

Customize this Resume

Layla Ross

XXXXX XXXXXX XXXX XXXXX XXXX XXX, Orlando, FL 32832

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXX

Summary:

Pursuing a career in Event Planning or Banquet Management for Social and Corporate Events. I am highlymotivated and reliable and enjoy working in fast paced diverse environment. I feel my experience in food andbeverage, hospitality and customer service are an asset to your company.

Skills:

Experience:

Customer Service Representative Nov 2014 －Present Seaworld Parks and Entertainment Orlando, FL

Answering incoming General Information calls for 12 SeaWorld and Busch Gardens Theme Parks.
Providing great guest service over the phone, following corporate procedures, selling ticket products and other park services, processing orders.
Accomplishments Successfully completed the training and continuing with additional training as offered to gain additional skills.
Skills Used Processing computer orders and navigation of multiple sites, operation of incoming call system.

Sales and Events Coordinator Jul 2010 －Aug 2014 Unique Southern Estates Charlotte, NC

Manage/train staff for high level of service and flawless execution of events; sell, plan and coordinate events for social and corporate functions, work with outside vendors.
Managed payroll and events as Banquet Manager.
As sales and events coordinator, I was in direct communication with the client from first phone call thru completion of planning the event via e-mail, phone and meetings.
Processed all paperwork and entered all planning notes into caterese computer program and performed many other administrative duties.
Accomplishments Manages staff with the least overhead possible while still giving excellent service to the client and their guests.
My personal contract closings were at least 35 events in a 12 month period.
I executed more than 50 social events and at least 40 corporate events as sales and events coordinator.
Retention of employees while banquet manager was excellent and the staff and myself executed hundreds of events while I was in that position for 3 years prior to taking on t.

Guest Services Team Leader May 2005 －Jul 2010 Target Corporation Matthews, NC

Supervised, trained and coached associates in proper cash handling procedures, controlled theft and shortage by observing customers and associates.
Worked both on the sales floor, ran the front end operations and performed duties in the cash office.
Processed evaluations of cashier performance and sales floor employees.
Obtained personal goals that were required by the company.
Handled many guest situations and did my best to resolve with a positive result for the guest and the company.
Plan store layouts or design displays.

Customer Service Manager Nov 1990 －Feb 2005 Value City Department Stores Charlotte, NC

Hire and train employees, and evaluate their performance.

Prepare employee work schedules.

Resolve customer complaints.
Exceed customer expectations and manage all fromt end operations
Promoted twice from cashier to customer service manager and managed jewelry departments in Chambersburg, PA and was relocated by the company to Manage Jewelry Dept. in Charlotte NC and open a new store
Responsible for installation of new register system when promoted to CSM in Charlotte NC

Dental Receptionist May 1988 －Nov 1994 McHenry- Good Dental Associates Chambersburg, PA

Billing, scheduling appointments, processing payments and filing insurance claims, and following up on unpaid balances.
I assisted with lab work and developing x-rays to help the other employees, occasionally helped chair side and as receptionist, communicated with patients on the phone and in the office.
Prepared the daily schedule for the office, maintained cleanliness and organization of office, waiting area, laboratory and patient files.
Accomplishments I was trained in CPR, was certified in developing x-rays and maintained the dark room and I assisted in both the lab with pouring models and getting case ready for shipment.
Skills Used Computer system for billing and scheduling and multiple phone lines.