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Residence Inn By Marriott - Customer Service Representative Resume Example

Christian Roberts
XXX XXXXXXX XXXX XX, Boiling Springs, SC 29316
XXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Summary
Dedicated, customer service professional adept at working with others, meeting deadlines, and learning new skills.
Professional Skills
  • Leadership
  • Courteous and Professional Demeanor
  • Sales and Marketing
  • Operations Analysis
  • Time Management
  • Decision Making
  • Customer Service
  • Social Perceptiveness
Experience
Customer Service Representative/Night Auditor Apr 2013Present Residence Inn by Marriott Holland, MI
  • Reviewed financial statements, sales and activity reports, and other performance data..
  • Greeted, registered, and assigned rooms to guests of hotel.
  • Contacted housekeeping or maintenance staff when guests reported problems.
  • Made and confirmed reservations.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Posted charges, such as those for rooms, food, liquor, or telephone calls, to accounts.
  • Answered inquiries pertaining to hotel services, guest registration, and travel directions.
  • Deposited guests' valuables in hotel safe-deposit boxes.
  • Arranged tours, taxis, or restaurant reservations for guests.
Preparation Supervisor Aug 2007Mar 2013 Wolfie's Sandwiches Zeeland, MI
  • Spoke with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answered telephone calls and responded to inquiries.
  • Maintained contact with kitchen staff, management, serving staff, and customers to ensure that dining details were handled properly and customers' concerns were addressed.
  • Supervised and coordinated activities of the dining room staff to ensure that patrons received prompt and courteous service.
Desk Attendant Aug 2010May 2012 Western Michigan University Kalamazoo, MI
  • Collected, sorted, and distributed mail, messages, and courier deliveries.
  • Provided information about the establishment and campus.
  • Heard and resolved complaints from residents.
  • Greeted persons entering establishment, determined nature and purpose of visit, and directed or escorted them to specific destinations.
Education
Business Administration American Public University, 2013-Present Charles Town, WV Courses in Marketing, Business Management, Promotions, and Public Relations
Business Administration Western Michigan University, 2010-2013 Kalamazoo, MI Courses in a variety of general education material with an emphasis on Accounting, Mathematics and Economics.
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Resume Details

This is a real resume for a Customer Service Representative in Boiling Springs, South Carolina with experience working for such companies as Residence Inn By Marriott, Wolfies Sandwiches, Western Michigan University. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Residence Inn by Marriott
  • Wolfies Sandwiches
  • Western Michigan University

Previous Job Positions:

  • Customer Service Representative
  • Night Auditor
  • Preparation Supervisor
  • Desk Attendant

Schools:

  • American Public University, 2013-Present
  • Western Michigan University, 2010-2013

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