Complex and Creative Problem Solving Excellent communication skills
Proactive Critical thinking
Ability to diffuse tension Knowledgeable of product
Confidence
Responded to inbound inquiries from members regarding their insurance policies for Blue Cross Blue Shield. Advised on coverage and policy information and claim status. Resolved any issues with claims. Educated members on policies available. Processed payments of premiums. Assisted callers with navigation of company website. Verified benefits and advised on claim status for third parties.
Responded to inbound calls and emails regarding customers Online Banking Bill Pay Products offered through Bank of America and Checkfree. Provided online support for setting up bill pay as first time users. Helped customer navigate company website. Researched and resolved all payment posting issues with third party payees. Performed password resets. Provided basic troubleshooting for technical issues.
Provided customer service support for T-Mobile Wireless. Answered and resolved inquiries regarding billing. Performed basic troubleshooting with phone and network issues and created trouble tickets when necessary. Changed service plans as requested and updated any account information. Advised callers on products and services offered.
Customer Service Representative
Conyers ,Georgia
Companies Worked For:
Delta Airlines , North Shore LIJ Health Systems
JobTitles Held:
Customer Service Representative , Access Service Representative
Customer Service Representatives
Greensboror ,North Carolina
Companies Worked For:
Conduit Global , Wal Mart
JobTitles Held:
Customer Service Representatives , Sales Associate
Customer Service Representative
Harrah ,Oklahoma
Companies Worked For:
Reserve National Insurance Co , ULTA Salon
JobTitles Held:
Customer Service Representative , Costmetologist
Customer Service Representative
Hope ,Rhode Island
Companies Worked For:
Carpet Cleaning Experts , Coastal Medical Lab
JobTitles Held:
Customer Service Representative , Phlebotomist
About this resume
This is a resume for a Customer Service Representative in Wheaton, Illinois with experience working for such companies as Recovercare and redbox. The grade for this resume is 0 and is one of hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.