Search Resume Examples

Recovercare - Customer Service Representative Resume Example

Hannah Wood
XXX XXXX XXXXXXX, Wheaton, IL 60187
Professional Summary:
Highly skilled customer service representative with more than twenty years of experience working with an extensive customer base.  Highly versatile, ambitious, and adaptable.  Able to quickly comprehend and resolve complex issues.

Complex and Creative Problem Solving Excellent communication skills

Proactive Critical thinking

Ability to diffuse tension Knowledgeable of product


Customer Service Representative Mar 2012Mar 2014 Recovercare Olathe, KS Answered inbound calls from customers nationwide for the rental and delivery of Durable Medical Equipment. Entered the orders into company database and ensured orders were dispatched to the appropriate area for delivery.  Resolved issues with rentals and delivery.  Answered general inquiries regarding products offered.
Customer Service Representative Feb 2009Feb 2010 redbox Downers Grove , IL

Answered all incoming calls and emails  pertaining to DVD rentals. Resolved all rental, return and billing issues. Created trouble tickets for any problems with the rental kiosks. Assisted callers with navigation of company website.



Benefits Customer Service Representative Jul 2007Jun 2008 Hallmark Services Corporation Naperville , IL

Responded to inbound inquiries from members regarding their insurance policies for Blue Cross Blue Shield.  Advised on coverage and policy information and claim status. Resolved any issues with claims. Educated members on policies available.  Processed payments of premiums.  Assisted callers with navigation of company website.  Verified benefits and advised on claim status for third parties.


Customer Service Representative Nov 2005Apr 2007 Checkfree Corporation Aurora, IL

Responded to inbound calls and emails regarding customers Online Banking Bill Pay Products offered through Bank of America and Checkfree. Provided online support for setting up bill pay as first time users. Helped customer navigate company website. Researched and resolved all payment posting issues with third party payees. Performed password resets. Provided basic troubleshooting for technical issues.


Customer Service Representative Apr 2004Apr 2005 APAC Customer Services Omaha, NE

Provided customer service support for T-Mobile Wireless. Answered and resolved inquiries regarding billing. Performed basic troubleshooting with phone and network issues and created trouble tickets when necessary. Changed service plans as requested and updated any account information. Advised callers on products and services offered.   



Business Solutions Specialist II Jan 2000Nov 2003 Sprint Bolingbrook , IL Accepted all customer calls related to service issues, billing, and activations process. Provided basic troubleshooting for phones and network issues.
Created troubletickets when necessary.  Educated callers on use of their wireless services. Assisted callers on receiving corporate discounts on their service plans.  Promoted sales of products and services.  Acted as mentor to less experienced representatives. 
Bachelor of Arts : Art Creighton University Omaha, NE
Love this resume?

Resume Details

This is a real resume for a Customer Service Representative in Wheaton, Illinois with experience working for such companies as Recovercare, Redbox, Hallmark Services Corporation. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Recovercare
  • redbox
  • Hallmark Services Corporation

Previous Job Positions:

  • Customer Service Representative
  • Benefits Customer Service Representative
  • Business Solutions Specialist II


  • Creighton University

Level of Education:

  • Bachelor of Arts

The Easiest Way to Create a Professional Resume.

Create a job-winning resume in minutes.

create your resume

Similar Resumes

View More

Customer Service Rep...

Chattanooga, Tennessee

Companies Worked For:

USXpress INC, Sears Portrait Studio, Joann Fabric...

Customer Service Rep...

Fredericksburg, Virginia

Companies Worked For:

GEICO Corporate Office, Albert Gonzales, Ashley Fu...

Customer Service Rep...

Stockbridge, Georgia

Companies Worked For:

Prologisix DHL, Orkin, 300 Atlanta, Kool Smiles

Nutritional Aide

Mesquite, Nevada

Companies Worked For:

Mesa View Hospital, Command Protection Services, H...

Customer Service Rep...

Houston, Texas

Companies Worked For:

Sams Club, Xerox Corporation, Edwards Greenway Gra...

Customer Service Rep...

Tampa, Florida

Companies Worked For:

Air Canada Tampa Call Center, Air Canada, Air Cana...

Customer Service Rep...

Santa Ana, California

Companies Worked For:

Portfolio Express, Global Cash Card, Fast auto Loa...

Call Center Customer...

Jackson, Mississippi

Companies Worked For:

Conduent LLC, Fab4Less, perfect image boutique

Get Started on Your Job-winning Resume Today!

Get all the help you need to create a professional resume in minutes. Includes thousands of pre-written examples for hundreds of jobs.

create your resume
Get Started on Your Job-winning Resume Today!