Recovercare - Customer Service Representative Resume Example

Hannah Wood

XXX XXXX XXXXXXX, Wheaton, IL 60187

Ph: XXXXXXXXXXXX

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Professional Summary:

Highly skilled customer service representative with more than twenty years of experience working with an extensive customer base. Highly versatile, ambitious, and adaptable. Able to quickly comprehend and resolve complex issues.

Skills:

Complex and Creative Problem Solving Excellent communication skills

Proactive Critical thinking

Ability to diffuse tension Knowledgeable of product

Confidence

Experience:

Customer Service Representative Mar 2012 －Mar 2014 Recovercare Olathe, KS Answered inbound calls from customers nationwide for the rental and delivery of Durable Medical Equipment. Entered the orders into company database and ensured orders were dispatched to the appropriate area for delivery. Resolved issues with rentals and delivery. Answered general inquiries regarding products offered.

Customer Service Representative Feb 2009 －Feb 2010 redbox Downers Grove , IL

Answered all incoming calls and emails pertaining to DVD rentals. Resolved all rental, return and billing issues. Created trouble tickets for any problems with the rental kiosks. Assisted callers with navigation of company website.

Benefits Customer Service Representative Jul 2007 －Jun 2008 Hallmark Services Corporation Naperville , IL

Responded to inbound inquiries from members regarding their insurance policies for Blue Cross Blue Shield. Advised on coverage and policy information and claim status. Resolved any issues with claims. Educated members on policies available. Processed payments of premiums. Assisted callers with navigation of company website. Verified benefits and advised on claim status for third parties.

Customer Service Representative Nov 2005 －Apr 2007 Checkfree Corporation Aurora, IL

Responded to inbound calls and emails regarding customers Online Banking Bill Pay Products offered through Bank of America and Checkfree. Provided online support for setting up bill pay as first time users. Helped customer navigate company website. Researched and resolved all payment posting issues with third party payees. Performed password resets. Provided basic troubleshooting for technical issues.

Customer Service Representative Apr 2004 －Apr 2005 APAC Customer Services Omaha, NE

Provided customer service support for T-Mobile Wireless. Answered and resolved inquiries regarding billing. Performed basic troubleshooting with phone and network issues and created trouble tickets when necessary. Changed service plans as requested and updated any account information. Advised callers on products and services offered.

Business Solutions Specialist II Jan 2000 －Nov 2003 Sprint Bolingbrook , IL Accepted all customer calls related to service issues, billing, and activations process. Provided basic troubleshooting for phones and network issues.
Created troubletickets when necessary. Educated callers on use of their wireless services. Assisted callers on receiving corporate discounts on their service plans. Promoted sales of products and services. Acted as mentor to less experienced representatives.

Education: