Publix - Customer Service Representative Resume Example

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Olivia Sanchez
XXXX XXXXX XXXXXX, Fairburn, GA 30213
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Customer Service Representative with a solid history of achievement in interacting with customers to provide answers to inquiries involving a company's products or services. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include professionalism, strong communication and problem solving skills.

Skills
  • Active Listening
  • Time Management
  • Active Learning
  • Complex Problem Solving
  • Multitasking 
  • Complaint Handling
Experience
Customer Service Representative Dec 2014Present Publix Fairburn , Ga
  • Greet customers.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Issue receipts, refunds, credits, or change due to customers.
  • Process merchandise returns and exchanges.
  • Answer customers' questions, and provide information on procedures or policies.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Supervise others and provide on-the-job training.
  • Request information or assistance using paging systems.
Customer Service Representative Jan 2014Jan 2015 Kroger Peachtree City, Ga
  • Greet customers.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Supervise others and provide on-the-job training.
  • Stock shelves, and mark prices on shelves and items.
Cashier Jul 2008Nov 2013 Sonic Drive In Tyrone , Ga
  • Greet customers.
  • Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
  • Accept payment from customers, and make change as necessary.
  • Communicate with customers regarding orders, comments, and complaints.
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
  • Perform personnel activities such as supervising and training employees.
  • Clean and organize eating, service, and kitchen areas.
Education
High School Diploma May 2007 Creekside High School Fairburn , Ga

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About this resume

Customer Service Representative FROM Fairburn , Georgia RESUME

This is a resume for a Customer Service Representative in Fairburn, Georgia with experience working for such companies as Publix and Kroger. The grade for this resume is 0 and is one of hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

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School Attended
Creekside High School