Pfs Groups - Customer Service Representative Resume Example

Lily Sanders

XXXX XXXXX XXX XXXX XXX, CRYSTAL CITY, TX 78839

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Ph: XXXXXXXXXX

Professional Summary

Goal oriented Customer Service Representative with over 5 years of customer service in a wide range of occupations; I am seeking an opportunity to futher my knowledge in accounting and business finances. Core competencies include basic math skills, computer skills, knowledge in handling currency as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Customer and Personal Service
Active Listening

Clerical
Reading Comprehension

English Language
Mathematics

Computers and Electronics
Time Management

Active Learning
Monitoring

Education and Training
Learning Strategies

Equipment Maintenance

Experience

Customer Service Representative Jan 2012－Sep 2012 PFS Groups Crystal City , TX

Review insurance policy to determine coverage.
Prepare insurance claim forms or related documents and review them for completeness.
Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
Calculate amount of claim.
Post or attach information to claim file.
Pay small claims.
Transmit claims for payment or further investigation.
Contact insured or other involved persons to obtain missing information.
Apply insurance rating systems.

Cashier/ Cook Jan 2011－Dec 2011 Royal Mart Carrizo Springs, TX

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Calculate total payments received during a time period, and reconcile this with total sales.
Stock shelves, and mark prices on shelves and items.
Compute and record totals of transactions.
Perform general cleaning activities in kitchen and dining areas.
Accept payments, and make change or write charge slips as necessary.
Order supplies and stock them on shelves.
Grill, cook, and fry foods such as french fries, eggs, and pancakes.
Clean food preparation equipment, work areas, and counters or tables.
Take orders from customers and cook foods requiring short preparation times, according to customer requirements.
Grill and garnish hamburgers or other meats such as steaks and chops.

Seasonal Lifeguard Jun 2004－Aug 2007 City of Crystal City Crystal City, TX

Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Contact emergency medical personnel in case of serious injury.
Rescue distressed persons, using rescue techniques and equipment.
Maintain quality of pool water by testing chemical levels.
Warn recreational participants of inclement weather, unsafe areas, or illegal conduct.
Inspect recreational facilities for cleanliness.

Wait Staff Jan 2007－Jun 2007 Montana Mike's Steak House Great Bend, KS

Wipe tables or seats with dampened cloths or replace dirty tablecloths.
Set tables with clean linens, condiments, or other supplies.
Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
Fill beverage or ice dispensers.
Serve ice water, coffee, rolls, or butter to patrons.
Stock cabinets or serving areas with condiments and refill condiment containers.
Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
Run cash registers.

Wait Staff Aug 2005－Dec 2006 Pizza Hut Great Bend, KS

Carry food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
Replenish supplies of food or equipment at steam tables or service bars.
Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
Run cash registers.

Education

Associate of Science: General Business Jul 2010 Barton Community College Great Bend, KS

Associate of Applied Science: Clinical Medical Assistant/ Phlebotomist Boston Reed College Uvalde , TX

Additional Information

In addition to my skills, I am also Mous 2000 Certified; my basic skills are in math, organization and I am very goal oriented. I am making arrangements to persue my education in accounting and feel this opportunity would be a great asset to my future.

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Customer Service Representative Cashier Cook Wait Staff Senior Customer Service Representative Sr Customer Service Representative