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OfficeTeam - Customer Service Representative Resume Example

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Jonathan Evans
XXXX XXX XXXXXX, Des Moines, IA 50313
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic receptionist with a solid history of achievement in Receptionist. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include receptionist and administrative assistant , answering phones, written and oral communicator.

Skills
  • Customer and Personal Service
  • Clerical
  • Complex Problem Solving
  • Active Listening
  • Time Management
  • Active Learning
Experience
Customer Service Representative Oct 2007May 2014 OfficeTeam West Des Moines, IA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Data Entry Dec 2013Jan 2014 Express Professional Services Des Moines, IA
  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Store completed documents in appropriate locations.
  • Locate and correct data entry errors, or report them to supervisors.
  • Maintain logs of activities and completed work.
  • Select materials needed to complete work assignments.
Customer Service May 2013Oct 2013 OfficeTeam Des Moines, IA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Document Controller Jan 2013Mar 2013 OfficeTeam Des Moines, IA
  • Conduct needs assessments to identify document management requirements of departments or end users.
  • Monitor regulatory activity to maintain compliance with records and document management laws.
  • Assist in determining document management policies to facilitate efficient, legal, and secure access to electronic content.
  • Assist in determining document management policies to facilitate efficient, legal, and secure access to electronic content.
  • Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists.
  • Administer document and system access rights and revision control to ensure security of system and integrity of master documents.
  • Assist in the assessment, acquisition, or deployment of new electronic document management systems.
  • Search electronic sources, such as databases or repositories, or manual sources for information.
  • Develop, document, or maintain standards, best practices, or system usage procedures.
  • Identify and classify documents or other electronic content according to characteristics such as security level, function, and metadata.
  • Implement scanning or other automated data entry procedures, using imaging devices and document imaging software.
Data Entry Dec 2012Dec 2012 OfficeTeam Des Moines, IA
  • Compile, sort and verify the accuracy of data before it is entered.
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Store completed documents in appropriate locations.
  • Locate and correct data entry errors, or report them to supervisors.
  • Maintain logs of activities and completed work.
  • Select materials needed to complete work assignments.
Cashier Jul 2012Oct 2012 USA Petroleum Des Moines, IA
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Sell tickets and other items to customers.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Customer Service Mar 2012Mar 2012 OfficeTeam Des Moines, IA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Receptionist Feb 2010Jan 2011 OfficeTeam Des Moines , IA
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
General Offfice Clerk Aug 2009Aug 2009 OfficeTeam Des Moines, IA
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Office Assistant/ Office Clerk Apr 2008Sep 2008 OfficeTeam Des Moines, IA
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Receptionist Aug 2008Aug 2008 OfficeTeam Des Moines , IA
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Document Controller Dec 2007Mar 2008 OfficeTeam Des Moines, IA
  • Conduct needs assessments to identify document management requirements of departments or end users.
  • Monitor regulatory activity to maintain compliance with records and document management laws.
  • Develop or configure document management system features, such as user interfaces, access profiles, and document workflow procedures.
  • Develop, document, or maintain standards, best practices, or system usage procedures.
Data Entry Clerk Nov 2007Nov 2007 OfficeTeam Des Moines, IA
  • Monitor equipment to ensure proper operation.
Project Assistant Oct 2007Oct 2007 OfficeTeam Des Moines, IA
  • Check completed work for spelling, grammar, punctuation, and format.
  • Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.
  • Gather, register, and arrange the material to be typed, following instructions.
Loan Processor/ Data Entry Oct 2006Jan 2007 AeroTek West Des Moines, IA
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Education
Associate of Arts : Business Administration May 2015 Des Moines Area Community College Des Moines, IA
Cosmetology Dec 2001 Iowa School of Beauty Urbandale, IA
High School Diploma : General Jan 2000 East High School Des Moines , IA
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Resume Details

This is a real resume for a Customer Service Representative in Des Moines, Iowa with experience working for such companies as Officeteam, Express Professional Services, Usa Petroleum. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • OfficeTeam
  • Express Professional Services
  • USA Petroleum

Previous Job Positions:

  • Customer Service Representative
  • Data Entry
  • Customer Service
  • Document Controller
  • Cashier

Schools:

  • Des Moines Area Community College
  • Iowa School of Beauty
  • East High School

Level of Education:

  • Associate of Arts
  • High School Diploma

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