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Nstar - Customer Service Representative Resume Example

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Oliver Martinez
Professional Summary
Hard working and self motivated individual with many years experience in customer service. Able to learn new tasks quickly and enjoy taking on new challenges. 
  • Active Listening
  • Reading Comprehension
  • Customer and Personal Service
  • Critical Thinking
  • Time Management
  • Troubleshooting
Customer Service Representative 02/2014 to Present
Nstar Westwood, MA
  • Process moving orders in a timely fashion while adhering to all set guidelines
  • Schedule meter installation and inspection appointments
  • Explain in detail customers bills
  • Assist customer is using online applications to access their accounts
Multi Channel Sales Lead 10/2011 to 11/2013
Best Buy Braintree, Ma

  • Fielded an average of 125 calls per day consisting of sales inquiry calls, customer complaints, and technical support questions.
  • Maintained lowest missed call rate and highest sales dollars within a district of 13 stores.
  • Resolved customer issues over the phone and often turned those calls into sales.Trained new associates and served as a lead in the department.
Installation Admin 02/2008 to 10/2011
Best Buy Brockton, Ma

  • Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Created, maintained, and entered information into databases.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency of home theater installations
  • Coordinated meetings with other department managers and served as main liaison between sales and installation staff.
Media Lead 11/2006 to 02/2008
Best Buy Brockton, Ma
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer concerns and resolved complaints.
  • Coached 10 associates and helped them to exceed monthly, quarterly and yearly business sales goals
Business Management Massasoit Community College - Brockton, MA
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Resume Details

This is a real resume for a Customer Service Representative in North Easton, Massachusetts with experience working for such companies as Nstar, Best Buy. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Nstar
  • Best Buy

Previous Job Positions:

  • Customer Service Representative
  • Multi Channel Sales Lead
  • Installation Admin
  • Media Lead


  • Massasoit Community College

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