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Mountaineer Insurance Services - Customer Service Representative Resume Example

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XX X XXX XXXX, CANA, VA 24317
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Andrew King
Professional Summary

Seasoned Office Assistant with more than 15 years of experience in fast-paced professional fields. Knowledge in real estate and insurance. Excellent attention to detail and while handling tasks with accuracy and efficiency. 
Skills
  • Customer and Personal Service
  • Clerical and proficient keyboarding
  • Production and Processing 
  • Detail Oriented
  • Strong organizational skills
  • Meeting Minutes 
  • Administrative Support
  • Composition of reports and correspondence
  • Past dictation and transcription experience
  • Data Entry 
Experience
Customer Service Representative/Property & Casualty Insurance Agent Mar 2010Present Mountaineer Insurance Services, Inc Dailey, WV
  • Perform administrative tasks, such as maintaining records and handling policy renewals.
  • Compose business correspondence for supervisors, managers and professionals.
  • Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
  • Process and record new insurance policies and claims.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Served as the main liaison between customers, management and sales team.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Finalized sales and collected necessary deposits.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Evaluated the accuracy and quality of data entered into the agency management system.
Realtor Apr 2004Dec 2009 Propst Realty Elkins, WV
  • Obtain agreements from property owners to place properties for sale with real estate firms. 
  • Showed properties to potential buyers and other brokers at open houses and by appointment.
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Presented purchase offers to sellers for consideration.
Legal Secretary/Assistant Mar 1997Mar 1998 Sims & Hall, Attorneys-at-Law Elkins, WV
  • Examine documentation such as liens, judgments, easements, tax assessments, maps, contracts, and agreements in order to verify factors such as properties' legal descriptions, ownership, or restrictions. 
  • Assisted attorneys in collecting information for title searches and loan closings
  • Transcription of depositions and preparation of real estate documents
  • Worked as a team with attorneys and administrative assistants
Appraisal Data Clerk Dec 1991Apr 1997 Randolph County Assessor's Office Elkins, WV
  • Compare data with source documents, or re-enter data in verification format to detect errors.
  • Performed general duties and processed data relating to property assessments, appraisals, and county map room
  • Responded to all inquiries from the general public in a prompt and professional manner.
Education
Associate of Arts : Office Administration May 1995 Davis & Elkins College Elkins, WV
Certificate : Business Education May 1990 Randolph County Technical Center Elkins, WV
Community Service

4-H Assistant Leader, Ski-Hi 4H Club, and 4-H County All-Stars, Randolph Co, WV, 2006-current
Volunteer, Hand Bell and Chancel Choir, Music Board Secretary, First Baptist Church, 1993 - current
Executive Committee, Elkins Band Auxilliary, 2014-current
Field Editor, Taste of Home magazine, 2003 - current
Leader/Volunteer, Black Diamond Girl Scouts - 2003-2010
Volunteer Officer and Committee Chairperson - Randolph County Community Educational Outreach Service - 1998-2010 - State, County, and Local levels

Additional Information
College class rank 2/68; past member of Beta Alpha Beta Honorary Business Fraternity; Commissioned Notary Public; Current Course completion in Ethics for Professionals; Commitment to continuing education
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Resume Details

This is a real resume for a Customer Service Representative in CANA, Virginia with experience working for such companies as Mountaineer Insurance Services, Inc, Propst Realty. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Mountaineer Insurance Services
  • Inc
  • Propst Realty

Previous Job Positions:

  • Customer Service Representative
  • Property & Casualty Insurance Agent
  • Realtor
  • Legal Secretary
  • Assistant

Schools:

  • Davis & Elkins College
  • Randolph County Technical Center

Level of Education:

  • Associate of Arts
  • Certificate

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