Monroeville BDC - Customer Service Representative Resume Example

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Anthony Walker

XXX XXXX XXXX XXXXX XXXXX, Pittsburgh, PA 15221 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXX

Professional Summary

Service-oriented Customer Service Representative with 15 years background in call centers. Core competencies include flexibility, works well on a team or independently, resolving customer/client problems, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills

Active Listening
Speaking

Computers and Electronics
Service Orientation

Time Management

Experience

Customer Service Representative Apr 2008 - Present
Monroeville BDC Monroeville, PA

Make service appointments for customers' vehicles.
Make outbound calls to customers informing them of their next service appointment, any recalls on their vehicle, confirm appointments and reschedule missed appoints.
Answered incoming calls from potential car buyers.

Greeter Apr 2008 - Present
Auffenberg Imports Monroeville, PA

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Maintain and enter information into databases.

Customer Service Representative Feb 2006 - Apr 2008
Office Team, Venturi Staffing Partners - Temporary Employment Pittsburgh, PA

Assisted patients, insurance companies, and Dr's offices with questions/complaints regarding their orders and eligibility.
Assisted members with questions/complaints regarding their COBRA payments and benefits.
Answered incoming calls from patients requesting shipment of their medication.

Customer Service Representative Jul 1999 - Jun 2005
Magellan Behavioral Health Pittsburgh, PA

Answered incoming calls at a fast-paced insurance company,
Offered clients referrals in their requested area for treatment.
Provided support for members in crisis call situations to assure their safety until help was available.
Assisted members with questions/complaints regarding their mental health/substance abuse authorizations or benefits.

Clerk Typist II Apr 1990 - Jun 1999
Allegheny County Health Department Pittsburgh, PA

Procured data from Women, Infants and Children computer source to complete cards for program recipients.
Made clerical files for WIC participants in the Breastfeeding Referral Program.
Prepared and produced grants, letters, forms, and reports for three health staff educators as well as one health pharmacist.

Education