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Midland Mortgage A Division Of Midfirst Bank - Customer Service Representative Resume Example

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XXXX XXXXX XXXXXXX XXXXXX, Oklahoma City, OK 73139
XXXX XXXXX XXXXXXX XXXXXX, 73139, Oklahoma City OK
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XXXXX XXXXXXXX
Skills
  • Proficient in Microsoft Word, Excel, and Outlook
  • Time Management 
  • Verbal and Written Communication
  • Judgment and Decision Making  
  • Critical Thinking 
  • Attention to Detail 
  • Social Perceptiveness
Experience
Servicing Associate III, May 2011Current Midland Mortgage (A Division of MidFirst Bank), Oklahoma City, OK
  • Evaluate and prepare claims to prior servicers, attorney firms, and third party vendors, applying technical knowledge and human relations skills to effect fair and prompt resolution and to contribute to a reduced loss ratio.
  • Ensure all investor and insurer guidelines are followed.
  • Train new service associates and maintain working relationships for the purpose of ongoing training and effective communication.
Customer Service Representative, Oct 2010May 2011 Midland Mortgage (A Division of MidFirst Bank), Oklahoma City, OK
  • Confer with customers by telephone to provide information and to resolve issues regarding mortgage loans, escrow accounts, loss drafts, and mortgage payments while simultaneously keeping records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken.
  • Follow up to ensure that appropriate changes were made to resolve customers' problems.
  • Follow strict authentication procedures in order to maintain customer confidentiality and protect sensitive information outlined by company standards and federal guidelines.
Checker, Aug 2007Oct 2010 7-11, Oklahoma City, OK
  • Maintain clean and orderly checkout areas and complete other general duties, such as ordering inventory, stocking shelves, and cleaning. 
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Compile monetary reports and perform end of day closing procedures.
  • Supervise others and provide on-the-job training.
Education
Associate of Science: Health Care Administration Oklahoma State University Oklahoma City, Oklahoma City, OK GPA 3.9 Expected to Graduation May 2018
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Resume Details

This is a real resume for a Customer Service Representative in Oklahoma City, Oklahoma with experience working for such companies as Midland Mortgage A Division Of Midfirst Bank, 711. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Midland Mortgage A Division of MidFirst Bank
  • 711

Previous Job Positions:

  • Customer Service Representative
  • Checker

Schools:

  • Oklahoma State University Oklahoma City

Level of Education:

  • Associate of Science

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