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Madewell Team - Customer Service Representative Resume Example

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Zoey Brooks
  • XXX XXXX XXXXX XX , Lynchburg, VA 24501
  • H: XXXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXX
Objective

Motivated and enthusiastic associate seeking a position in leadership. Exceptional customer service skills, with a four-year background at J.Crew. 

Skills
  • Active Listening Critical Thinking Time Management Detail Oriented Proficient in Microsoft Team Player
Experience
Customer Service Representative, 08/2014 to Present
Madewell Team Lynchburg, VA
  • Advise new hires for Madewell
  • Provide phone customer service
  • Contact customers to respond to inquiries or to notify them of investigation results or any adjustments
  • Keep records of assigned cases and preare required reports
  • Handle escalated customer communication as needed
  • Resolve customers' service or billing complaints by performing activities such as exchanging, merchandise, refunding money, or adjusting totals
Sales Associate, 06/2013 to 08/2014
J.Crew Clearance Store Lynchburg, VA
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
  • Answering customers' questions about merchandise and advise customers on merchandise selection.
  • Trained new hires
  • Helped to maintain store organization and fullness
  • Take inventory or examine merchandise to identify items to be replenished on teh sales floor
  • Dressed mannequins and collaborated with leads to plans ideas for merchandise displays and tables
Customer Service Representative, 02/2013 to 06/2013
Madewell Team Lynchburg, VA
  • Confer with customers by telephone and provide information about products
  • Take orders , update accounts, and submit customer feedback
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
Customer Service Representative, 03/2011 to 02/2013
J.Crew Call Center Lynchburg , VA
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer inquiries to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Education
High School Diploma: Jun 2008 Ledford High School - Thomasville, NC
Associate of Arts: Education, Central Virginia Community College - Lynchburg , Va
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Resume Details

This is a real resume for a Customer Service Representative in Lynchburg, Virginia with experience working for such companies as Madewell Team, Jcrew Clearance Store, Jcrew Call Center. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Madewell Team
  • JCrew Clearance Store
  • JCrew Call Center

Previous Job Positions:

  • Customer Service Representative
  • Sales Associate

Schools:

  • Ledford High School
  • Central Virginia Community College

Level of Education:

  • High School Diploma
  • Associate of Arts

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