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Lowes Home Improvement - Customer Service Representative Resume Example

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Oliver Martinez
XXXX XXXXXXXX XXX, Kalamazoo, MI 49048
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented Customer Service Representative dedicated to high levels of customer satisfaction and meeting business goals. Outgoing, hardworking and dependable with specialized knowledge in paint and other areas of retail home improvement sales. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Excellent Customer Service
  • Guest-Oriented
  • Flexible Team Player
  • Proven Leadership Skills
  • Effective Problem Solver
  • Exceptional Communication Skills
  • Positive Attitude
  • Motivated Hardworker
Experience
Customer Service Representative Mar 2012Present Lowes Home Improvement Portage, MI
  • Respond to basic customer inquires.
  • Provide quality service to customers to ensure a positive experience.
  • Build and maintain customer relationships to boost sales and generate repeat business.
  • Submit special orders for customers.
  • Consistently maintain positive attitude and cooperatively work with others.
  • Work in both inside and outside environmental conditions.
  • Frequently move large, bulky and/or heavy merchandise.
  • Regularly stock merchandise which requires prolonged standing and squatting.
  • Operate forklift; completed forklift training (2012).
  • Presented a Certificate of Recognition for loss prevention.
  • Nominated for Employee of the Month twice.
  • Awarded a Letter of Recognition for being "Customer Focused".




Restaurant Manager Jan 1993Apr 2010 Finley's American Restaurant Kalamazoo, MI
    • Managed inventory, budgets and payroll.
    • Effectively managed and motivated team to drive business.
    • Exceeded company sales goals and standards continuously.
    • Investigated and resolved complaints regarding food quality, service, or accommodations.
    • Planned and executed ways to increase productivity.
    • Hired, trained, and scheduled employees.
    • Supervised 20 to 30 employees per shift.
    • Conducted timely employee reviews and awarded raises.
    • Reviewed work procedures and operational problems to determine ways to improve service, performance, or safety.
    • Facilitated staff meetings to implement new policies and procedures.
    • Created and positive work environment and encouraged teamwork.
    • Counted money and made bank deposits
    • Ordered and purchased equipment and supplies.
Education
High School Diploma Jun 1996 Portage Central High School Portage, MI
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Resume Details

This is a real resume for a Customer Service Representative in Kalamazoo, Michigan with experience working for such companies as Lowes Home Improvement, Finleys American Restaurant. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Lowes Home Improvement
  • Finleys American Restaurant

Previous Job Positions:

  • Customer Service Representative
  • Restaurant Manager

Schools:

  • Portage Central High School

Level of Education:

  • High School Diploma

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