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Inventurus Knowledge Solutions - Customer Service Representative Resume Example

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Daniel Thomas
Professional Summary

Good communication and interpersonal skills Proficient in MS Word, Excel and Internet

Knowledge of Medical Terminology

Customer Service Representative Aug 2012Present Inventurus Knowledge Solutions Montgomery, Al

Received inbound calls from patients and work to resolution any concerns or issues they may have with their bill. Maintains accurate and complete concerning any activities on all accounts. Documents account activity in appropriate system. Communicates problems and concerns with supervisor/manager which may lead to inaccurate or untimely completion of reimbursement processing. Pursues past due payment arrangements and also sets up acceptable payment agreements.

Patient Account Representative Jan 2010Aug 2012 Inventurus Knowledge Solutions Montgomery, Al Called and communicated with patients to collect outstanding balances or past due payments. Pursued past due payment arrangements and set up acceptable payment arrangements. Maintained accurate and complete records concerning collections activity on all accounts by documenting all account activity in appropriate systems.
Medical Cash Poster Jun 2004Jan 2010 Physiotherapy Associates Montgomery, Al Reconciled electronic lockbox transactions, electronic remittances (ERA) and EFT payments. Reconciled check payments and updated Posters log. Adjusted charge balances in accordance with Payer Explanation of Benefits (EOB) and Provider Contracts prior to posting. Identified allowances, deductibles and co-insurance and ensured accurate posting. Processed credit card payments and posted denials transactions. Researched unidentified cash and resolved misdirected payments. Also assisted with processing of refunds, as appropriate.
Associate of Applied Science : Business Administration May 1992 Alabama Southern College Thomasville, Al
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Resume Details

This is a real resume for a Customer Service Representative in Montgomery, Alabama with experience working for such companies as Inventurus Knowledge Solutions, Physiotherapy Associates. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Inventurus Knowledge Solutions
  • Physiotherapy Associates

Previous Job Positions:

  • Customer Service Representative
  • Patient Account Representative
  • Medical Cash Poster


  • Alabama Southern College

Level of Education:

  • Associate of Applied Science

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