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Hsn - Customer Service Representative Resume Example

Abigail Morgan
XXXX XXXXX XXXX, Celina, TN 38551
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Summary

Friendly and enthusiastic customer service representative with 20 years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills

Data Entry Telephone Answering, 12-Line System Excellent Organizational Skills

Strong Customer Relation Skills Computer Skills: Microsoft Excell, Word and Outlook, Redtail CRM, Redtail Imaging, Internet Explorer, BanPac and Albridge

Experience
Customer Service Representative Sep 2013Present HSN Clearwater, FL
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Licensed Sales Assistant Volunteer Jun 2000Sep 2011 State Bank Hendersonville Tampa, TN FL
  • Experienced professional with a successful career in banking, investment, business development, and administration.
  • Excel at interfacing with others at all levels to ensure organizational goals are attained.
  • Proactive approach has resulted in capturing numerous accounts and expanding client base.
  • Possess excellent interpersonal, analytical, and organizational skills.
  • Excellent knowledge of methods and principles required for making great sales products or services.
  • Record and document security transactions, such as purchases, sales, conversions, redemptions, and payments, using computers, accounting ledgers, and certificate records Prepare reports summarizing daily transactions and earnings for individual customer service.
  • Prepare forms, such as receipts, withdrawal orders transmittal papers, and transfer confirmations, based on transaction requests from stockholders.
  • Coordinate transfer and delivery of security certificates between companies, departments, and customers.
  • Applied dynamic administrativ.
Customer Care Specialist Jan 1994Jan 1999 Sunbeam Outdoor Furniture Portland, Tennessee
  • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes Managed a high-volume workload within a deadline-driven environment.
  • Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Education
Associate of Science Degree : Paralegal Jan 1989 Northeast Community College Booneville, Mississippi
Diploma Jan 1987 South Panola High School Batesville, Mississippi
Certifications Series 6 Brokerage License Series 63 Brokerage License CPR; First Aid; Blood Borne Pathogens, AED
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Resume Details

This is a real resume for a Customer Service Representative in Celina, Tennessee with experience working for such companies as Hsn, State Bank, Sunbeam Outdoor Furniture. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • HSN
  • State Bank
  • Sunbeam Outdoor Furniture

Previous Job Positions:

  • Customer Service Representative
  • Licensed Sales Assistant Volunteer
  • Customer Care Specialist

Schools:

  • Northeast Community College
  • South Panola High School

Level of Education:

  • Associate of Science Degree
  • Diploma
  • Certifications Series 6 Brokerage License \nSeries 63 Brokerage License\nCPR; First Aid; Blood Borne Pathogens, AED

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