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Hertz Rental Car - Customer Service Representative Resume Example

Jacob Jones
XXXXX XXXXXXXX XXXXX , Houston, TX 77016
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic Sales Representative with a solid history of achievement in sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, organization and social perceptiveness.

Skills
  • Speaking
  • Persuasion
  • Active Listening
  • English Language
  • Service Orientation
  • Social Perceptiveness
  • Customer and Personal Service
  • Active Learning
Experience
Customer Service Representative Jun 1997Apr 2014 Hertz Rental Car Houston, TX Some of my job duties required me to qualify customers to rent vehicles, help customers choose an appropriate car to rent, handle payments and sell rental insurance to customers. I have also trained other employees during my tenure with the Hertz Corporation.  My primary job was to process paperwork and collect money from clients, there are a lot of other duties that I perform as well. As a car rental agent I typically had the task of greeting clients as they arrive, answering the telephone, handling client questions or complaints and working to resolve overdue car rentals. In some cases, I have been required to ensure the cars are clean, full of gas and ready for the next client.  Because the rental agreement and other forms are generated by computer, I have a  working knowledge of computers and proficient data entry skills.  I am always required to maintain a calm and professional manner at all times, even when dealing with an irate customer.
Sales Representative Oct 1995Mar 2007 Dillards Department Store Houston, Tx
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Prepare sales slips or sales contracts.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.
Assistant Manager May 1994Aug 1995 Clothes Time Department Store Houston , TX
  • Resolve customer complaints regarding sales and service.
  • Oversee regional and local sales managers and their staffs.
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Determine price schedules and discount rates.
  • Determine price schedules and discount rates.
  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Assistant Manager Feb 1991Sep 1992 Contempo Department Store Houston , Tx
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Keep records of purchases, sales, and requisitions.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Plan budgets and authorize payments and merchandise returns.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Sales Representative Feb 1991Sep 1992 Foley's Department Store Houston, Tx Same duties  as previously mentioned for Dillard's Department Store.
Sales Representative Sep 1989Oct 1991 Mervyn's Department Store Houston, TX Same duties as listed for Dillard's Department Store.
Education
High School Diploma Jun 1986 M. B. Smiley High School Houston , TX
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Resume Details

This is a real resume for a Customer Service Representative in Houston, Texas with experience working for such companies as Hertz Rental Car, Dillards Department Store, Clothes Time Department Store. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Hertz Rental Car
  • Dillards Department Store
  • Clothes Time Department Store

Previous Job Positions:

  • Customer Service Representative
  • Sales Representative
  • Assistant Manager

Schools:

  • M. B. Smiley High School

Level of Education:

  • High School Diploma

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