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Hartford - Customer Service Representative Resume Example

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Audrey Patterson
XXXXX XXXXXXXX XXX, Edmond, OK 73013
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXX
Professional Summary:
Qualified [Customer Service Representative] with [7] years in fast-paced customer service and call center environments. Personable and professional under pressure.
Skills:
  • Active Listening
  • Customer and Personal Service
  • Reading Comprehension
  • Critical Thinking
  • Active Learning
  • Complex Problem Solving
  • Judgment and Decision Making
  • Multi-line phone talent
  • Skilled in call center operations
  • Dealing with payment processes, different payment methods

Experience:
Customer Service Representative Sep 2011Jan 2014 Hartford Oklahoma City, OK
  • Review insurance policy to determine coverage.
  • Experience in retaining business with current customers, going over benefits/features and policy package.
  • Answered an average of [70] calls per day by addressing customer inquiries, solving problems and providing information on current insurance policy.
  • Cross sell for other policies our company offeres
  • Provided an elevated customer experience to generate a loyal clientele.
  • Recommended, ways to save on policy.
  • Apply insurance rating systems.
  • Assisted with new business customers with questions on application, billing plans, and also coverage''s on policy.
  • Handled inbound correspondence received from customers, for changes on policy and even cancellations.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Explained reasoning of policy increases, as far as overall premium for one year.


Customer Service Representative/Escalation Specialists Sep 2009Aug 2011 MSPRC Oklahoma City, OK
  • Answered inbound calls from a variety of customers, Medicare recipients, attorneys, and medical providers.
  • Recovered outstanding liens for Medicare.
  • Assisted Medicare customers with any denial claims, for primary service providers.
  • Processed correspondence received
  • Handled all escalated calls and past due correspondence not processed.
  • Mentored new hires.
Server Aug 2008Aug 2009 Chili's Bar & Grill Midwest City, OK


  • Greeted customers entering the restaurant.
  • Place food servings on plates or trays according to orders or instructions.
  • Examine trays to ensure that they contain required items.
  • Made sure tables were kept clean at all times monitored all servers closing duties, make sure restaurant was equipped for next business day and morning openers.
  • Trained new hires.



Customer Service Representative Jan 2007Jun 2008 Premier Communications Oklahoma City, OK
  • Outbound to DirecTV customers with reminders for next days service.
  • Tracked technicians schedules.
  • Provided customers with approximate estimated time of arrival for technicians to show up.
  • Communicated with technician managers if their technicians were running late.
  • Mentored new hires.
  • Cross sell any DirecTV equipment, including the protection plan

Education:
Associate of Applied Science : Pre Law/ Political Science Present OKCCC Oklahoma City, ok
High School Diploma : General studies May 2007 Moore Highschool Moore, OK
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Resume Details

This is a real resume for a Customer Service Representative in Edmond, Oklahoma with experience working for such companies as Hartford, Msprc, Chilis Bar & Grill. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Hartford
  • MSPRC
  • Chilis Bar & Grill

Previous Job Positions:

  • Customer Service Representative
  • Escalation Specialists
  • Server

Schools:

  • OKCCC
  • Moore Highschool

Level of Education:

  • Associate of Applied Science
  • High School Diploma

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