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Great Falls Marketing - Customer Service Representative Resume Example

Hannah Wood
XX XXXXXXXXXX XXX X, South Portland, ME 04106 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXX
Summary
Sincerely enjoy working with people, in person and over the phone. Have extensive customer service skills; diplomatic and patient with all types of individuals. Ability to establish and maintain positive and effective work relationships with both internal and external customers. Able to build relationships and educate customers, resulting in customer satisfaction, retention and increased sales. Ability to work independently with little to no supervision. Excellent organizational, verbal and written communication skills.
Skills
  • Sales and Marketing
  • Computers and Electronics
  • Telecommunications
  • Active Listening
  • Speaking
  • Customer and Personal Service
  • Computer Skills: MS Suite 
  • Typing 75 WPM
Experience
Customer Service Representative Apr 2014 - Present
Great Falls Marketing South Portland, Maine
  • Take as many as 60-70 inbound calls a day from customers regarding missed shipments, over charges, refunds and reships. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Build relationships and educate customers, resulting in customer satisfaction, retention and increased sales
  • Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Answer any questions customers may have regarding products, help customers find products that are best suited for their needs, make sure accounts are up to date, update credit cards, and help customers place orders.
  • Handle angry and emotional customers with delicacy by listening empathetically while maintaining company policy.
Sales Associate Jun 2013 - Dec 2014
Spencer's Gifts South Portland, Maine
  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
  • Clean shelves, counters, and tables.
Easy Tech Associate Feb 2014 - May 2014
Staples Falmouth, Maine
  • Assist customers with purchases, answer questions regarding electronics, restock inventory, fix computer/electronic problems etc.
  • Answer customer inquiries regarding computer software or hardware operation to resolve problems.
  • Set up equipment for customers so it is ready to use when they get home, performing or ensuring proper installation of operating systems, or appropriate software and transfer their data/documents from one device to another.
Inbound Sales Agent Dec 2013 - Feb 2014
Dr. Newtons Naturals South Portland, Maine
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Deliver prepared sales talks, reading from scripts that describe products, in order to persuade potential customers to purchase a product.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
Sales Associate May 2013 - Oct 2013
Famous Footwear South Portland, Maine
  • Greet customers, perform cash-register transactions, monitor sales, replenish stock, compete in sales competitions.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
Personal Care Assistant Jan 2012 - Sep 2013
Northeast Arc Danvers, MA
  • Care for elderly and or disabled clients.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Education
GED: General Studies Apr 2010 Gloucester High Gloucester, MA
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Resume Details

This is a real resume for a Customer Service Representative in South Portland, Maine with experience working for such companies as Great Falls Marketing, Spencers Gifts, Staples. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Great Falls Marketing
  • Spencers Gifts
  • Staples

Previous Job Positions:

  • Customer Service Representative
  • Sales Associate
  • Easy Tech Associate
  • Inbound Sales Agent
  • Personal Care Assistant

Schools:

  • Gloucester High

Level of Education:

  • GED

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