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Global Cash Card - Customer Service Representative Resume Example

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XXX X XXXXXXX XXX, Santa Ana, Ca 92703 XXX X XXXXXXX XXX, 92703, Santa Ana Ca | XXXXXXXXXX | XXXXXXXXXXXXXXXXXXX
Professional Summary

Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. With over 9 years of experience specialized knowledge as a customer service Representative and Claims administrator.

Skills
  • Customer and Personal Service
  • Active Listening
  • Bilingual 
  • Time Management
  • Judgment and Decision Making
  • Fast learner
Experience
Gap Claims Administrator II 01/2017 to 05/2018
Portfolio Express Lake Forest, CA
  • Answer a very high volume of incoming/out bound calls.
  • Explain to customers the breakdown of there payment, I would email or fax them a copy of there eop.
  • Answer all the escalated calls being transfer from regular administrators. 
  • Review claims to make sure they had all documents needed in order to be process.
  • Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors
  • Transmit claims for payment or further investigation.
  • Contact insured or other involved persons to obtain missing information.
  • Review policy to determine coverage.
Customer Service Representative 09/2016 to 01/2017
Global Cash Card Irvine, CA
  • Answer a very high volume of incoming calls.
  • I would activate new prepaid cards for customers.
  • Reported any lost, stolen cards and dispute transactions.
  • Noted everything the customer would say, verified if the customer was on the phone asking them for personal information. If they could not verify there sensitive information I would have to lock there account.
  • Handle encalated calls and made sure they were being handle the correct way.
  • Received emails with documents from customers to unlock there accounts.
Customer Service Representative 10/2015 to 02/2016
Fast auto Loans Garden Grove, Ca
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate stores.
  • Take payments over the phone or walk ins.
  • Count money every morning and at the end of my shift.
  • Greet customers, informed they what type of loans we have and what terms we have for our loans.
  • Make DMV appointments daily.
  • Daily DMV trips to take titles and put our lien on them.
  • Inspect vehicles before approving a loan.
Customer Service Representative 09/2010 to 04/2011
L&N Investment Santa Ana, Ca
  • Transfer calls to correct departments, answer a very high volume of incoming calls.
  • Fax, Scan and email paper work needed to customers.
  • Process payments by phones.
  • Call future clients to remind them about upcoming appointments.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Education
Criminal Justice Jun 2012 UEI College - Anaheim - Anaheim , CA
High School Diploma: Jun 2010 Valley High School - Santa Ana , CA
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Resume Details

This is a real resume for a Customer Service Representative in Santa Ana, California with experience working for such companies as Portfolio Express, Global Cash Card, Fast Auto Loans. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Portfolio Express
  • Global Cash Card
  • Fast auto Loans

Previous Job Positions:

  • Customer Service Representative

Schools:

  • UEI College - Anaheim
  • Valley High School

Level of Education:

  • High School Diploma

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