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GEICO Corporate Office - Customer Service Representative Resume Example

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X XXXXXXX XXXX, Fredericksburg, VA 22407
X XXXXXXX XXXX, 22407, Fredericksburg VA
XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Summary
Customer and Personal Service Time Management Negotiation Judgment and Decision Making Complex Problem Solving Maintain a high volume work load in a fast paced environment
Skills
  • Active Listening
  • Customer and Personal Service
  • Time Management
  • Judgment and Decision Making
  • Complex Problem Solving
  • Maintain a high volume work load in a fast paced environment.
Experience
Customer Service Representative Oct 2017Current GEICO Corporate Office Fredericksburg, VA
  • Review insurance policy to determine coverage.
  • Answer calls to policyholders to deliver and explain policy, to analyze insurance program, and suggest additions or changes.
  • Process endorsements, payments, corrections, and cancellations.
  • Resolve customers' service or billing complaints.
Certified Nursing Assistant Apr 2010Oct 2017 Albert Gonzales Woodbridge, VA
  • Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
  • Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them.
  • Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.
  • Record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges.
  • Develop and teach strategies to promote client wellness and independence.
Customer Service Representative Jan 2015Feb 2016 Ashley Furniture Homestore Woodbridge, VA
  • Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Ensured that appropriate changes were made to resolve customers' problems.
  • Determined charges for services requested, collect deposits or payments, or arrange for billing.
  • Resolved customer grievances to designated departments for further investigation.
  • Kept accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
Lead of Student Support/Registrar May 2007Dec 2014 Westwood College Arlington, VA
  • Assisted in the enrollment and registration of incoming, returning, and on-going students.
  • Developed and implemented creative methods to retain students.
  • Provided ongoing systematic monitoring of resolution conflict programs to ensure goal attainment.
  • Provided Student Support staff development and evaluation.
  • Compiled data from a wide variety of sources for the purpose of analyzing issues, ensuring compliance with campus policies and procedures, and/or monitoring program components.
Telephone Research Interviewer Feb 2012Feb 2013 Princeton Data Source Stafford, VA
  • Interviewed survey participants by telephone.
  • Responded accurately into a computer system while speaking with respondents.
  • Maintained strict quality standards while conducting surveys.
Education
High School Diploma Jun 2005 North Stafford High School Stafford, VA
  • GPA 4.0.
  • Graduated with honors.
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Resume Details

This is a real resume for a Customer Service Representative in Fredericksburg, Virginia with experience working for such companies as Geico Corporate Office, Albert Gonzales, Ashley Furniture Homestore. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • GEICO Corporate Office
  • Albert Gonzales
  • Ashley Furniture Homestore

Previous Job Positions:

  • Customer Service Representative
  • Certified Nursing Assistant
  • Registrar

Schools:

  • North Stafford High School

Level of Education:

  • High School Diploma

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