GEICO Corporate Office - Customer Service Representative Resume Example

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X XXXXXXX XXXX, Fredericksburg, VA 22407

X XXXXXXX XXXX, 22407, Fredericksburg VA

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Summary

Customer and Personal Service Time Management Negotiation Judgment and Decision Making Complex Problem Solving Maintain a high volume work load in a fast paced environment

Skills

Active Listening
Customer and Personal Service

Time Management
Judgment and Decision Making

Complex Problem Solving
Maintain a high volume work load in a fast paced environment.

Experience

Customer Service Representative Oct 2017 ‐ Current GEICO Corporate Office ‐ Fredericksburg, VA

Review insurance policy to determine coverage.
Answer calls to policyholders to deliver and explain policy, to analyze insurance program, and suggest additions or changes.
Process endorsements, payments, corrections, and cancellations.
Resolve customers' service or billing complaints.

Certified Nursing Assistant Apr 2010 ‐ Oct 2017 Albert Gonzales ‐ Woodbridge, VA

Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff.
Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them.
Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.
Record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges.
Develop and teach strategies to promote client wellness and independence.

Customer Service Representative Jan 2015 ‐ Feb 2016 Ashley Furniture Homestore ‐ Woodbridge, VA

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Ensured that appropriate changes were made to resolve customers' problems.
Determined charges for services requested, collect deposits or payments, or arrange for billing.
Resolved customer grievances to designated departments for further investigation.
Kept accurate records of monetary exchanges, authorization forms, and transaction reconciliations.

Lead of Student Support/Registrar May 2007 ‐ Dec 2014 Westwood College ‐ Arlington, VA

Assisted in the enrollment and registration of incoming, returning, and on-going students.
Developed and implemented creative methods to retain students.
Provided ongoing systematic monitoring of resolution conflict programs to ensure goal attainment.
Provided Student Support staff development and evaluation.
Compiled data from a wide variety of sources for the purpose of analyzing issues, ensuring compliance with campus policies and procedures, and/or monitoring program components.