Customer Service Representative
Apr 2012 -May 2013
Foxwoods Resort
Mashantucket, CT
Resort Call Center Operator
Dec 2007 -Apr 2008
Foxwoods Resort
Mashantucket, CT
Received and routed telephone calls in a professional, courteous manner. Dispatched telephone inquiries and requests for special services. Call Center Operators maintained at least 9 programs at one time.
Cage Cashier
May 1992 -Nov 1994
Foxwoods Resort
Mashantucket, CT
Controlling and accounting of transactions for the cage windows, main bank, chip bank and check bank. Proficient with computer systems, both company and vendor provided, to process personal check cashing, credit card transactions and marker payments. Excellent variance record (no bank shortages).
Poker Desk Clerk
Apr 1996 -Dec 1998
Foxwoods Resort
Mashantucket, CT
Responsible for the direct interaction with customers, providing information and seating placement for Poker Room games in a high volume setting. Greeted players and assisted Poker Shift Managers with organizing the flow of numerous Poker games. Resolved patron disputes with minimal or no supervision. Demonstrated the ability to maintain a calm, professional demeanor in a stressful environment.
Maitre D' / Hostess
Apr 2008 -Mar 2009
Foxwoods Resort
Mashantucket, CT
Maitre D' / Hostess
Apr 2008 -Mar 2009
Foxwoods Resort
Mashantucket, CT