Search For Resume Examples

FORT SILL NATIONAL BANK - Customer Service Representative Resume Example

Build your own resume
Jonathan Evans
XXX XXXXXXX XXXX XXXX, Bossier City, LA 71111
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Summary

Accomplished and energetic Employee Coordinator with a solid history of achievement in Human Resources. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include recruiting, employee relation and administration.

Skills
  • Personnel and Human Resources
  • Administration and Management
  • Active Listening
  • Critical Thinking
  • Judgment and Decision Making
  • Time Management
  • Complex Problem Solving
  • Customer and Personal Service
Experience
CUSTOMER SERVICE REPRESENTATIVE Mar 2013Jan 2015 FORT SILL NATIONAL BANK Shreveport, LA
  • Provide exemplary customer service to members and potential clients.
  • Sale bank products, open new accounts, maintenance accounts, add new services and order additional products.
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Communicate daily with internal and external customers on operations and banking products.
  • Daily audits of vault and official items.
  • Selected contributions: Managed a high-volume workload within a deadline-driven environment.
  • Commended on initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability.
  • Assist with time keeping in ADP payroll system.
  • Extremely flexible, highly organized and able to easily shift priorities.
EXECUTIVE ASSISTANT Jun 2007Jul 2009 CHERYL'S PRIVATE CARE Shreveport, LA
  • Provided top-notch administrative and human resources support to a private care provider.
  • Recruited staff, screened resumes, and conducted employment interviews to identify best talent for sitters.
  • Interpreted HR policies and guided owners in related decision-making/actions.
  • Created and maintained employee personnel records.
  • Utilized computer to access data, manage employee information, and generate reports.
  • Responsible for proper maintenance of human resource files and database.
  • Selected contributions: Wrote, implemented, and supported enforcement of operational policies and procedures.
  • Performed all administrative duties, schedule interviews, and maintained all files.
  • Demonstrated outstanding skills in time management, presentation, and organization.
RECRUITER/ EMPLOYEE COORDINATOR Aug 2005Jun 2006 NUECES COUNTY COURTHOUSE Corpus Christi, TX
  • Administered complete recruiting responsibilities for 15 departments within the County's court system.
  • Maintained comprehensive employment records, displaying high-level security and confidentiality of employee information.
  • Applied intelligence in HR functions such as qualification assessment, evaluation, staffing, recruitment, and retention to meet organizational needs/goals.
  • Administered employee testing and certifications.
  • Partnered with Director to identify solutions to sensitive issues.
  • Assures compliance with government and company requirements for record keeping and retention.
  • Coordinates internal and external job posting system, shift change request and other workforce alignments.
  • Selected contributions: Learned and maintained knowledge of HR policies related to both federal and state laws.
  • Assisted in processing FMLA and grievance reports for 1500 employees.
  • Slashed vacancy turnaround time from an average of 30 to 15 days by filling the most popular job vacancies first and expediting testing.
Education
MBA : Business Administration Human Resources Jan 2012 ASHFORD UNIVERSITY Clinton, IA
Bachelor of Science : Human Resource Management Jan 2010 CAPELLA UNIVERSITY Minneapolis, MN
Love this resume? Build your own now!

Resume Details

This is a real resume for a Customer Service Representative in Bossier City, Louisiana with experience working for such companies as Fort Sill National Bank, Cheryls Private Care, Nueces County Courthouse. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • FORT SILL NATIONAL BANK
  • CHERYLS PRIVATE CARE
  • NUECES COUNTY COURTHOUSE

Previous Job Positions:

  • Customer Service Representative
  • Executive Assistant
  • RECRUITER
  • EMPLOYEE COORDINATOR

Schools:

  • ASHFORD UNIVERSITY
  • CAPELLA UNIVERSITY

Level of Education:

  • MBA
  • Bachelor of Science

The Easiest Way to Create a Professional Resume.

Create a job-winning resume in minutes.

create your resume

Similar Resumes

View More

Customer Service Rep...

Chattanooga, Tennessee

Companies Worked For:

USXpress INC, Sears Portrait Studio, Joann Fabric...

Customer Service Spe...

Cape Canaveral, Florida

Companies Worked For:

Ebay Enterprise, American Income and Life, Public...

Font Office Administ...

Deer Park, Ohio

Companies Worked For:

Small Smiles Dental Clinic, Anthem Blue Cross and...

Inside Sales Represe...

Lomita, California

Companies Worked For:

Rubbercraft Corp of CA Ltd, Bryant Rubber Corp, Es...

Executive Assistant

Stillwater, Minnesota

Companies Worked For:

Comforts of Home Assisted Living, Math & Science A...

Lottery Retailer

CANA, Virginia

Companies Worked For:

Bingo Country, YMCA, Marriott, NCO, Startek

Residential Coordina...

CANA, Virginia

Companies Worked For:

Lubbock State Supported Living Center, Sprint Wire...

Billing CLerk

LOS ANGELES, California

Companies Worked For:

Arca, H & Block, Network Services

Get Started on Your Job-winning Resume Today!

Get all the help you need to create a professional resume in minutes. Includes thousands of pre-written examples for hundreds of jobs.

create your resume
Get Started on Your Job-winning Resume Today!