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Finger Lakes Gaming & Racetrack - Customer Service Representative Resume Example

Ariana Alexander
XXX XXXXX XXXXXX , Rochester , NY 14611
Professional Summary

Friendly and enthusiastic individual with 10 years of specialization in customer service, child and elderly care. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Motivated leader with strong organizational and prioritization abilities.

Certified Nurse Assistant with expert knowledge of medical terminology and HIPPA compliance. Compassionate and service-oriented with established career working in nursing homes, retirement homes and independent home settings. Support quality patient care and education.

  • Customer and Personal Service
  • Judgment and Decision Making
  • Administration and Management
  • Foreign Language
  • Service Orientation
  • Clerical
Customer Service Representative 07/2014 - Present
Finger Lakes Gaming & Racetrack - Farmington , NY
  • Confer with customers by telephone or in person to provide information about products, promotions or services.
  • Explain and interpret promotions to new and existing players. Sign up new players, explain as well as issue sign-up promotions.
  • Direct the distribution of complimentary rewards, meals, or other discounts or free items given to players, based on their length of play and betting totals.
  • Resolve customer complaints upon request and occurrences while maintaining a professional attitude with extreme difficult and aggressive customers.
  • Obtain customers' signatures on receipts when issuing private and personal information. 
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken, to ensure that appropriate changes were made to resolve customers' problems.
  • Reconcile daily summaries of transactions to balance books.
Child Care Provider 03/2012 - 09/2013
Pamela Nicholas - Wilton, CT
  • Responsible for the care one child promoted a second language development skills through reading and storytelling.
  • Safely transported children to and from school, medical appointments and extra-curricular activities.
  • Engaged in after-school activities including sport practice and homework. 
  • Organized activities that enhanced children's physical, emotional and social well-being.  Established and maintained a safe play environment for the children.
  • Communicated with parents about daily activities and behaviors. Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Help prepare and serve nutritionally balanced meals and snacks for children.
Geriatric Care Giver & Companion 01/2011 - 07/2011
A Daughter's Touch - Sarasota, FL
  • Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Child Care Provider 06/2008 - 10/2010
Nanny - Rochester, NY
  • Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health.
  • Promoted language development skills through reading and storytelling.
  • Regularly traveled with the family to help with vacation activities and childcare.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Established and maintained a safe play environment for the children.
  • Communicated with parents about daily activities and behaviors.
  • Regulate children's rest periods and nap schedules.
  • Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
  • Instruct and assist children in the development of health and personal habits, such as eating, resting, and toilet behavior.
Certified Nursing Assistance: Monroe Community College - Rochester, NY
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Resume Details

This is a real resume for a Customer Service Representative in Rochester, New York with experience working for such companies as Finger Lakes Gaming & Racetrack, Pamela Nicholas, A Daughters Touch. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Finger Lakes Gaming & Racetrack
  • Pamela Nicholas
  • A Daughters Touch

Previous Job Positions:

  • Customer Service Representative
  • Child Care Provider
  • Geriatric Care Giver & Companion


  • Monroe Community College

Level of Education:

  • Certified Nursing Assistance

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