Ezpass Delaware - Customer Service Representative Resume Example

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Jaxon Turner
XXX XXXXX XXXXXX, Dover, DE 19904
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Ph: XXXXXXXXXX
Professional Summary

Friendly and enthusiastic Customer Service Representative with years of specialization in call centers. Able to learn new tasks quickly and proficient in growing key customer relationships. Goal oriented, team player with friendly, professional demeanor at all times.

Skills
  • Computers and Electronics
  • Coordination
  • Judgment and Decision Making
  • Critical Thinking
  • Active Learning
  • Management of Personnel Resources
  • Time Management
  • Speaking
  • Active Listening
  • Clerical
Experience
Customer Service Representative Dec 2014Present Ezpass Delaware Dover, DE
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation. 
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases.
  • Make copies of correspondence or other printed material.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Provide services to customers, such as order placement or account information.
CSR/Stowing Department Oct 2012Nov 2012 Amazon/Integritty Staffing Middletown, DE
  • Provide services to customers, such as order placement or account information.
  • Requisition and store shipping materials and supplies to maintain inventory of stock.
  • Receive and count stock items, and record data manually or using computer.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
  • Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
  • Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
  • Keep records on the use and/or damage of stock or stock handling equipment.
Supervisor Oct 2010Aug 2012 Goodwill Industries Of Delaware Dover, DE
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
  • Inspect work performed to ensure that it meets specifications and established standards.
  • Perform or assist with cleaning duties as necessary.
  • Investigate complaints about service and equipment, and take corrective action.
  • Establish and implement operational standards and procedures for the departments supervised.
  • Maintain required records of work hours, budgets, payrolls, and other information.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Check and maintain equipment to ensure that it is in working order.
  • Instruct staff in work policies and procedures, and the use and maintenance of equipment.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts.
  • Recommend changes that could improve service and increase operational efficiency.
  • Issue supplies and equipment to workers.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Customer Service Representitive Aug 2004Nov 2004 Bank Of America/Kelly's Staffing Services Dover, DE
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
Education
Hha, Can, phlebotomy Jun 1998 Polytech Adult Education Woodside, De
Medical billing & coding: Medical Jun 1996 Star Technical Institute Dover, De
High School Diploma: College Prep Jun 1990 James H. Groves Woodside, De

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About this resume

Customer Service Representative FROM Dover , Delaware RESUME

This is a resume for a Customer Service Representative in Dover, Delaware with experience working for such companies as Ezpass Delaware and Amazon. The grade for this resume is 0 and is one of hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

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School Attended
Polytech Adult Education