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Delta Air Lines - Customer Service Representative Resume Example

Elizabeth Richardson
XXX XXXXXXXXX XXXXX, Douglasville, GA 30134
XXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

Dedicated Customer Service Representative with 20 years of experience combining operations and customer service expertise. Passionate commitment to the 'core values' of Delta Air Lines.

Skills
  • Customer and Personal Service
  • Time Management
  • Coordination
  • Judgment and Decision Making
  • Active Listening
  • Active Learning
  • Speaking
Experience
Customer Service Representative Mar 2014Present Delta Air Lines Atlanta, GA Presently working in the Sky Zone overseeing the expeditious arrival and departure of  Unaccompanied Minors travelling through Atlanta Hartsfield-Jackson International Airport.
Customer Service Representative/Below-wing Ramp Operations Sep 2013Mar 2014 Delta Air Lines Seattle, WA

Ramp ACS Operations/Reroute

-verified aircraft/gate assignments

-responsible for Above-wing Delay Reporting

-communication with FAA Tower, Pilot/Crew, Ramp

  Lead Agents, Load Desk, Gate Agents, Management

-responsible for reporting of Bin Load Discrepancies

-knowledge of Delta programs: Gate Keeper, RTSM,

 Nexus

-responsible for gate changes, Runway Status

 Template, Fuel Condition, Fuel Density, Field 

 Conditions

Domestic/International Gate Agent

-responsible for arrival, boarding, dispatch of both

 domestic and international flights

-extensive knowledge of Delta Term entries/SNAPP

-International Documentation

Customer Service Representative/IROP Agent/Tower Agent May 1994Sep 2013 Delta Air Lines Orlando, FL

Delta Ticket Counter Agent

-knowledge of ticketing/reissue/bag check

Delta Baggage Service Agent

-knowledge of FasTrak

Delta Crown Room (Sky Club) Agent

-knowledge of Delta Frequent Flyer Program

Delta Gate Agent

-extensive knowledge of SNAPP/DL Term

-crew verification

-international documentation

-arrival/dispatch/boarding of aircraft


Tower IROP Agent

-coordinated Irregular Operations communication

 and service recovery with Ticket Counter/Gate/Ramp

-coordinated and worked with Delta OCC and Day of

  Departure


Tower Coordinator

-coordination of gate, ramp operations

-monitoring of inbound/outbound flights and gates

 (Gate Keeper)

-communication with Pilots of runway and gate

 assignments (Push/Park)

Education
Secretarial Science Sep 1981 Taylor Business Institute Plainfield, NJ Graduated with Honors
Graduated at top of class with 90 WPM typing speed
Live Transcription Experience
High School Diploma: College Prepatory Jun 1978 St. Thomas Aquinas High School Edison, NJ Graduated 'Top 10' in class cumulative over 4 years
Elementary Education Seton Hall University West Orange, NJ Classroom Student Teaching Experience
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Resume Details

This is a real resume for a Customer Service Representative in Douglasville, Georgia with experience working for such companies as Delta Air Lines. This is one of the hundreds of Customer Service Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Representative resume.

Previous Companies:

  • Delta Air Lines

Previous Job Positions:

  • Customer Service Representative
  • Below wing Ramp Operations
  • IROP Agent
  • Tower Agent

Schools:

  • Taylor Business Institute
  • St. Thomas Aquinas High School
  • Seton Hall University

Level of Education:

  • High School Diploma

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